MOHAN PALA
Leander
Summary
- Over 14 years of Expertise in Sales(Revops)/Service(Customer Support)/Marketing(Global Campaigns) Salesforce clouds.
- Experienced and passionate in designing efficient, manageable, scalable Enterprise applications using Salesforce cloud offerings in Sales/Service/Martech domains.
- Building Sales Agent usecases with Agentforce, exposing Salesforce data for internal AI tools using Langchain framework.
- Good understanding of the capabilities and limitations of Salesforce Platform's multi-tenant architecture in configuring and developing internal and external facing cloud applications.
- Experienced in deployments of SFDC functionalities across multiple environments using Copado/AutoRabit, VSCode Ide and SF CLI migration tools.
- Contributed in designing and implementation of integrations between Salesforce and third party systems, onboarded Managed packages to Salesforce, conducted Security/Infosec reviews for new integrations.
- Strong Knowledge on Salesforce Configurations like Flows,Journey Builder(Marketing),Standard/Advanced Approval Process, Sales and Support process, Sharing/Security model and data migration activities.
- Highly proficient in building SFDC applications using LWC/Aura/Visualforce , Apex classes, Apex triggers, Batch apex.
- Worked extensively on Web Services, WSDL, SOAP, and REST APIs, Force.com Callouts and built custom processes using middleware platforms like Boomi.
- Worked closely and handled Onshore / Offshore teams.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Staff Engineer
PayPal Sales Technology
Austin
01.2022 - Current
- Reduced global deals cycle times significantly from average of 110 days to 60 days by streamlining Deal guidance, underwriting and Contract generation.
- Reviewed several tools like Sirion, Agiloft, Luminance against Conga CLM and led end to end migration effort from Apttus to Sirion Contracts.
- Redesigned and developed custom contract process for sales and revenue operations teams to streamline workflows.
- Developed multiple proof of concepts for redesigning contract and CPQ processes to validate new approaches.
- Played a key role in custom CPQ redesign and provided training to admin and end users.
- Built custom Global deals LWC wizard flow to facilitate Multi entity deals across regions.
- Analyzed revenue cloud features and compared costs/resources against Salesforce CPQ features to inform decision-making.
MTS2
Xoom, A PayPal Service
San Francisco
07.2018 - 12.2021
- Implemented Salesforce Connect with Custom Auth to display internal PayPal systems data in Salesforce, eliminating the need for record syncing.
- Led migration of partner portal to Salesforce Experience cloud.
- Developed GDPR banner and accordion lightning dynamic components for Salesforce community, allowing admins to easily add new supported languages through configurable metadata settings.
- Implemented Helpcenter and Newsroom Salesforce communities at Xoom, enabling multi-language support for enhanced user accessibility.
Salesforce Consultant
Enternet Business Systems
Fremont
02.2018 - 06.2018
- Held requirement gathering sessions with stakeholders. Designed / implemented Semi trucks Sales flow on Lightning platform.
- Worked on migrating legacy org into a new customized Salesforce instance
- Built Lightning custom components as part of Salesforce Classic to Lightning move.
- Collaborated with teams at Tesla Motors Inc. to support various projects.
MTS1
Xoom, A PayPal Service
San Francisco
01.2017 - 01.2018
- Led migration for highly customized Service Cloud Classic instance to Salesforce Lightning.
- Managed Service Cloud customizations to improve user experience and streamline case handling.
- Developed multiple custom Lightning components using aura framework to overwrite standard behavior using Lightning Components.
- Migrated existing VF pages in classic using SLDS to make them compatible With Lightning UI.
- Consolidated 50 case workflow rules into streamlined multi-step processes using process builder.
- Resolved a major bug in Web to case functionality to prevent email Spam caused by hackers.
- Built custom email services to efficiently transfer email attachments from Email-to-Case to parent cases.
- Learned marketing cloud automations, including Journey Builder and Ampscript for email campaigns.
Senior Salesforce Developer
Access Technology Solutions
New York
06.2014 - 01.2017
- Worked for client National Financial Partners.
- Acted as a senior Salesforce developer, implementing a customized NFP 360 Salesforce instance from a legacy CRM.
- Implemented Sales Cloud by customizing the entire Opportunity, Policy and Renewal creation flows using custom Visualforce wizards with each flow consisting of 4-5 vf pages.
- Redesigned and implemented the renewal creation process starting from creating a Policy from a sold Opportunity to Renewing the Policy plan records.
- Integrated Salesforce to third-party applications like EPIC using SOAP API.
SFDC Developer / Administrator / Siebel CRM Administrator
HCL Technologies
San Francisco
01.2010 - 01.2012
- Played a major role in transitioning the Siebel CRM application to Salesforce CRM.
- Conducted requirement gathering sessions and worked closely with cross-functional teams to address strategic business issues involving CRM and customer support operations.
- Gained hands on experience in Siebel CRM, eCRM 7.5, 7.7, UCM, Trillium, Analytics and Actuate applications served as a Production Support Engineer.
- Collaborated with Autodesk client on project requirements.
- Provided Tier-2 support to the Client for the real time applications Monitored Scheduled activities.
Education
Masters - Information Technology
Illinois Institute of Technology
Chicago05.2015
Skills
- Solutions Architecture
- Systems integration
- Current & Future State Assessment
- Salesforce CPQ/Revenue Cloud Expertise
- Contract lifecycle management(Docusign Expertise)
- Apex
- LWC
- Aura
- Javascript
- Ampscript
- SFDX CLI
- Provar(Testing Automation)
- Splunk(Event Monitoring)
- MYSQL
- Oracle
- Git
- Jira
- Slack
Certification
- Salesforce Certified - AI Associate
- Salesforce Certified Application Architect
- Salesforce Certified Data Architect
- Salesforce Platform Developer - II
- Salesforce Certified Sales Cloud
- Salesforce Certified Service Cloud
- Copado Certified
Timeline
Staff Engineer
PayPal Sales Technology
01.2022 - Current
MTS2
Xoom, A PayPal Service
07.2018 - 12.2021
Salesforce Consultant
Enternet Business Systems
02.2018 - 06.2018
MTS1
Xoom, A PayPal Service
01.2017 - 01.2018
Senior Salesforce Developer
Access Technology Solutions
06.2014 - 01.2017
SFDC Developer / Administrator / Siebel CRM Administrator
HCL Technologies
01.2010 - 01.2012
Masters - Information Technology
Illinois Institute of Technology