Mohanad Hayder
Morgantown,WV
Summary
Recent graduate with foundational knowledge in [Communication studies,Biology, and Anthropology] and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.
Work History
WVU Financial Aid Office
WVU
2024.05 - Current
- Collaborated with team members on special projects such as Mass Check Redactions (MCR) to maintained strict confidentiality, protecting sensitive student data and adhering to privacy regulations.
- Developed comprehensive training materials for new office staff, ensuring smooth onboarding experience.
- Simplified complex financial aid information for students, enabling them to make informed decisions.
- Provided excellent customer service by promptly addressing phone calls and email inquiries from students and parents regarding their financial aid status.
- Ensured compliance with federal and state regulations by meticulously reviewing financial aid documents for accuracy.
Chick-fil-A Cashier
WVU
2023.08 - 2023.12
- Operated cash register for cash, check, and credit card transactions with good accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
Dorm Front Desk
WVU
2020.08 - 2021.05
- Improved overall guest experience by maintaining a clean and welcoming reception area during the pandemic times.
- Enhanced guest satisfaction by providing efficient check-in and check-out processes.
Sales Associate Intern
ALKHALIDI ACCOUNTING AND AUDITING
2017.06 - 2019.08
- Boosted customer satisfaction by providing exceptional service and product knowledge about the prices of the Tax Cards Services, Feasibility Studies for different Projects and ideas.
- Negotiating and compromising with some of the customers who have mass small projects for their income statements and balance sheets.
Education
Bachelor of Science - Multidisciplinary Studies
12.2024
- Study Abroad: [WV], [United States]
- Honoree of most hard working and student of the month in the Intensive English Program at West Virginia University.
- Awarded a certificate of participation in Qatar debates at Qatar National Convention Center (QNC).
- Awarded a Certificate of completion from the Pipeline Rural Education Program (PREP) from West Virginia University Institute of Public Health.
Skills
- High Volume Phone Inquiries
- Administrative background
- Time Management
- Microsoft Office
- Continuous Improvement
- Adaptability and Flexibility
- Trilingual (English,Arabic and Russian)
- Fast Learner
- Basic knowledge in Python
Timeline
WVU Financial Aid Office - WVU
2024.05 - Current
Chick-fil-A Cashier - WVU
2023.08 - 2023.12
Dorm Front Desk - WVU
2020.08 - 2021.05
Sales Associate Intern - ALKHALIDI ACCOUNTING AND AUDITING
2017.06 - 2019.08
West Virginia University - Bachelor of Science, Multidisciplinary Studies
Overview
7
7
years of professional experience
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