Mohasan Ghafoor
Latham
Summary
Proven track record at White Glove North East, excelling in high-stress situations and enhancing logistics performance by streamlining processes. Skilled in dispatch software and adept at route planning, I significantly contributed to timely deliveries and increased customer loyalty through empathetic conflict resolution.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
White Glove North East
10.2018 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Dispatch Assistant
White Glove North East
10.2018 - Current
- Coordinated with warehouse staff to ensure efficient loading of trucks, enabling timely departures for scheduled routes.
- Liaised frequently with customers via phone or email to provide updates on order status or address any concerns they may have had.
- Collaborated with other departments to improve overall logistics performance, streamlining processes across the organization.
- Maintained accurate records of dispatch activities, ensuring timely delivery of goods and services.
Education
No Degree - History
Fort Hamilton High School
Brooklyn, NY01.2005
Skills
- Transportation knowledge
- Dispatch Software Familiarity
- Deadline-oriented
- Route Planning
Languages
Punjabi
Full Professional
Urdu
Full Professional
Hindi
Full Professional
English
Full Professional
Timeline
Customer Service Representative
White Glove North East
10.2018 - Current
Dispatch Assistant
White Glove North East
10.2018 - Current
No Degree - History
Fort Hamilton High School
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