Ouafaa Guistou
Phoenix,AZ
Summary
Dynamic professional with a proven track record in delivering exceptional customer service and enhancing industry knowledge. Adept at conflict resolution and fostering positive relationships to ensure customer satisfaction and loyalty. Committed to continuous improvement and leveraging insights to drive operational excellence. Passionate about creating meaningful experiences that exceed expectations and contribute to organizational success.
Overview
6
6
years of professional experience
Work History
Customer service
Paradisar la Gardere
01.2024 - 01.2025
- Greeted customers and assisted with check-in/out.
- Maintained high customer satisfaction rating.
Front desk coordinator
Hotel Plaisance
01.2021 - 01.2022
- Provided quality customer service, helping drive an increase in repeat business.
- Tracked guest satisfaction surveys to help maintain the 97% positive customer experience rating.
Customer service
Royal air Maroc
01.2019 - 01.2021
- Build relationships with customers, utilizing de-escalation techniques to resolve passenger issues calmly and professionally, and maintain a 93% customer satisfaction rating.
- Identify solutions to boarding issues and complications, field inquiries from passengers, and provide hotel and meal accommodations due to flight delays and cancellations.
Education
High school diploma -
IBN Yassine
Meknes01.2012
3 years college degree -
Skills
- Proficient in Arabic, French, and English
- Effective passenger boarding management
- Experienced in software utilization
- Skilled in Microsoft Word
- Customer service management
- Friendly customer service
Languages
French
Full Professional
Arabic
Native or Bilingual
English
Full Professional
Timeline
Customer service
Paradisar la Gardere
01.2024 - 01.2025
Front desk coordinator
Hotel Plaisance
01.2021 - 01.2022
Customer service
Royal air Maroc
01.2019 - 01.2021
High school diploma -
IBN Yassine