MOHD IRFAN
Aviation
Doha
Summary
To work in a positive and motivational environment where I can enhance & apply my knowledge and skills to serve the firm to the best of my efforts.
Overview
11
11
years of professional experience
Work History
Customer Service Duty Supervisor
Qatar Airways, Hamad International Airport
Doha
09.2022 - Current
- Identified issues, analyzed information and provided solutions to problems.
- Resolved problems, improved operations and provided exceptional service.
- Worked effectively in fast-paced environments.
Senior Customer Service Agent
Qatar Airways
Doha
05.2019 - 09.2022
- Manage Staff at Counter’s
- Transfer
- Identified issues, analyzed information and provided solutions to problems.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Customer Service Agent
Qatar Airways, Hamad International Airport
Doha
10.2016 - 05.2019
- Counter’s
- Transfer Desk
- Boarding Gate’s
Customer Service Senior Agent
CSSA, Air India SATS
05.2012 - 10.2016
- Customer Handling
- Check-in the passengers with all the valid document of travel e.g
- Itinerary, valid Passport & visa for the final destination, baggage weight, taking care of FID’s (Flight Information Display’s)
- Counter supervision
- Boarding
- Assist passengers with travel questions and screened boarding passes at the departure gate
- Responsible for making announcements of flight schedules changes and providing various flights information to customers
- Controlling (As a supervisor)
- Handle incoming and outgoing flights data in Air India Control Room
- Coordinate with different departments regarding flight data
- Miscellaneous
- Follow and enforce security and hazardous material regulations to ensure the safety and integrity of customer and Company property, as well as Company/other aircraft and facilities
- Meet Company and social standards of dress and code of conduct.
Education
Graduate - undefined
B.Com - undefined
Delhi University
12th passed - undefined
C.B.S.E. Board
10th passed - undefined
C.B.S.E. Board
Skills
undefined
Additional Information
- ACHIEVEMENTS , Six times appreciated by Air India. Two times awarded Best Groom Employee by Air India.
Personal Information
- Date Of Birth - 14/11/1993
- Nationality - Indian
- Religion - Muslim
- Gender - Male
- Marital status - Single
Timeline
Customer Service Duty Supervisor
Qatar Airways, Hamad International Airport
09.2022 - Current
Senior Customer Service Agent
Qatar Airways
05.2019 - 09.2022
Customer Service Agent
Qatar Airways, Hamad International Airport
10.2016 - 05.2019
Customer Service Senior Agent
CSSA, Air India SATS
05.2012 - 10.2016
Graduate - undefined
B.Com - undefined
Delhi University
12th passed - undefined
C.B.S.E. Board
10th passed - undefined
C.B.S.E. Board
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