Summary
Overview
Work History
Education
Skills
Volunteer Experience
Awards
Job Information
Languages
Timeline
Generic

Mohinabonu Tolibova

Rego Park,NY

Summary

Security and compliance professional with experience in inspections, risk assessment, documentation, emergency response, and customer service, seeking a Customs and Border Protection Officer role to apply skills in admissibility determinations, contraband detection, regulatory enforcement, and public safety in support of the Department of Homeland Security mission.

An accomplished, mission-driven professional with experience in law enforcement regulations, security operations, and public safety. Skilled in border security, passenger inspections, emergency response, and regulatory compliance, with a history of supporting DHS and TSA standards in high-volume environments. Bilingual proficiency in Russian, Uzbek, and Tajik enhances communication with diverse communities and strengthens the ability to carry out immigration and customs enforcement responsibilities. Skilled in monitoring airport security checkpoints to ensure 100 percent compliance, identifying and reporting violations, and assisting more than 200 passengers daily with documentation and screening procedures. Experienced in conducting home safety inspections, implementing measures that reduced incidents by 35 percent, and responding effectively to medical and security emergencies in collaboration with law enforcement and first responders. Recognized for leadership, accurate documentation, and crisis management, with a consistent record of professionalism, reliability, and integrity in support of national security.

Overview

11
11
years of professional experience

Work History

Home Care Provider

New Millennium Home Care
Rego Park, New York
01.2021 - Current
  • Responsible for managing patient safety, health monitoring, and compliance with federal and state care standards.
  • Performed inspections of home environments, enforced health regulations, and collaborated with families and professionals to maintain continuity of care.
  • Conducted 200+ risk inspections of client residences, reducing fall-related incidents by 35%.
  • Responded to 10+ emergencies weekly, following protocol to stabilize patients and coordinate with EMS.
  • Maintained 100% accurate client documentation, improving case continuity and compliance audits.
  • Designed and implemented individualized care plans for 15-20 clients, aligning with medical standards.
  • Coordinated with nurses, therapists, and physicians to ensure federal/state regulatory compliance.
  • Trained 5+ new staff members in safety protocols, documentation standards, and compliance.
  • Enforced infection control protocols consistent with CDC, ensuring 0% cross-transmission incidents.
  • Selected as lead caregiver for high-risk patients due to superior compliance performance.
  • Recognized by management for reducing reported safety incidents by 40% in first year.

Airport Customer Service Agent

JFK International Airport
Jamaica, New York
08.2019 - 01.2020
  • Provided frontline support in an international airport, ensuring passenger compliance with TSA/DHS regulations and facilitating the safe, efficient flow of travelers.
  • Monitored checkpoints, responded to incidents, and de-escalated high-stress situations.
  • Assisted 200+ passengers daily, verifying documentation and guiding them through TSA procedures.
  • Coordinated ground transportation logistics for 50+ travelers weekly, reducing wait times by 20%.
  • Collaborated with airline staff to resolve 30+ flight scheduling conflicts per month, reducing delays.
  • Monitored airport checkpoints to ensure 100% compliance with TSA regulations.
  • Reported 15+ monthly compliance violations, supporting law enforcement interventions.
  • Responded to medical and security emergencies, coordinating with DHS and first responders.
  • Achieved 95% complaint resolution at first contact using conflict de-escalation and DHS policy.
  • Improved passenger satisfaction scores by 25% through proactive service and policy adherence.

Cashier

Tashkent Supermarket
Rego Park, New York
10.2014 - 07.2018
  • Oversaw daily transactions, ensured compliance with financial accountability, and provided customer service in a high-volume retail environment.
  • Supported loss prevention and mentored staff.
  • Processed 250+ transactions daily with zero discrepancies.
  • Managed $10,000+ daily cash flow, achieving a 100% audit success rate.
  • Conducted compliance checks on pricing and promotions, ensuring accuracy with policy.
  • Trained 10+ new employees in fraud prevention, customer service, and compliance protocols.
  • Implemented loss prevention strategies, reducing shrinkage by 15%.
  • De-escalated incidents involving theft or disputes, following store security protocols.
  • Consistently exceeded sales targets by 10-15% via upselling and promotions.
  • Recognized for leadership during crisis incidents and high-volume holiday operations.

Education

Bachelor of Science - Criminal Justice

John Jay College of Criminal Justice - City University of New York
New York, NY
06.2022

High School Diploma -

Forest Hills High School
Forest Hills, NY
06.2018

Skills

  • Time management
  • Attention to detail
  • First aid and safety
  • Case management
  • Progress documentation
  • Client documentation
  • Team leadership
  • Verbal communication
  • Complaint resolution
  • Customer service

Volunteer Experience

  • American Red Cross, Disaster Response Volunteer, Queens, NY, 2020-2021, Assisted with emergency shelter operations during severe weather events, providing logistical support and multilingual communication services for displaced families.
  • New York Cares, Community Safety Volunteer, New York, NY, 2022-2024, Participated in neighborhood safety initiatives and public outreach campaigns, helping improve awareness of local emergency preparedness programs.
  • United States Coast Guard Auxiliary, Public Affairs Support, Brooklyn, NY, 2022, Supported boating safety education efforts by distributing safety materials, coordinating events, and providing interpretation for Russian- and Uzbek-speaking community members.

Awards

  • Certificate of Appreciation, Transportation Security Administration (TSA), 2019, For outstanding assistance in maintaining checkpoint compliance and supporting passenger safety at JFK International Airport.
  • Community Service Recognition Award, New York Police Department (NYPD) 112th Precinct, 2021, For contributing to community safety awareness programs and assisting with multilingual outreach in immigrant communities.
  • Excellence in Customer Service Award, JFK International Airport Authority, 2023, For consistently exceeding service expectations and demonstrating professionalism in high-pressure security environments.

Job Information

1234-5678-9, Customs and Border Protection Officer, GS-12, USA, 123, 123, Immediate

Languages

Russian
Full Professional
Uzbek
Full Professional
Persian
Full Professional
Spanish
Limited
Turkish
Limited

Timeline

Home Care Provider

New Millennium Home Care
01.2021 - Current

Airport Customer Service Agent

JFK International Airport
08.2019 - 01.2020

Cashier

Tashkent Supermarket
10.2014 - 07.2018

Bachelor of Science - Criminal Justice

John Jay College of Criminal Justice - City University of New York

High School Diploma -

Forest Hills High School
Mohinabonu Tolibova