Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mohini Harpal

Parsippany,NJ

Summary

Dynamic IT Support Specialist with a proven track record at Electro Control Systems, excelling in technical troubleshooting and remote support. Enhanced software quality as a Software Tester at Techvoot Solutions by implementing automated testing tools and mentoring junior staff, fostering collaboration and continuous improvement. Strong problem-solving skills drive successful project outcomes.

Overview

8
8
years of professional experience

Work History

IT Support Specialist

Electro Control Systems
03.2019 - 04.2024
  • Used ticketing systems to manage and process support actions and requests.
  • Managed high levels of call flow and responded to technical support needs.
  • Installed and configured operating systems and applications.
  • Configured hardware, devices, and software to set up work stations for employees.

Software Tester

Techvoot Solutions
10.2016 - 12.2018
  • Improved software quality by executing thorough test cases and identifying critical defects.
  • Mentored junior testers, fostering a productive and collaborative work environment that emphasized continuous learning and improvement.
  • Streamlined regression testing process with the implementation of automated testing tools.
  • Established practical test strategies that aligned with project requirements while adhering to strict deadlines, contributing to successful releases without delay.

Education

Bachelor of Engineering - Information Technology

Gujarat Technological University
Rajkot, India
05-2013

Skills

  • Technical troubleshooting
  • Technical support
  • Microsoft outlook
  • Software installation
  • Device installation
  • Issue troubleshooting
  • Performance testing
  • Microsoft office specialist (MOS) expert

Timeline

IT Support Specialist

Electro Control Systems
03.2019 - 04.2024

Software Tester

Techvoot Solutions
10.2016 - 12.2018

Bachelor of Engineering - Information Technology

Gujarat Technological University

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