Summary
Overview
Work History
Education
Skills
Websites
Management Proficiency
Application Proficiency
Notable Attainments
Certification
Timeline
Generic
Mohit Sharma

Mohit Sharma

San Jose,CA

Summary

Dynamic professional with a proven track record in process transformation and stakeholder engagement at Genpact. Expertise in SAP and problem-solving has led to streamlined operations, increased productivity, and enhanced compliance. Strong attention to detail and communication skills have resulted in significant improvements in financial reporting and team performance. Highly motivated with a strong work ethic, adaptability, and exceptional interpersonal skills, capable of mastering new skills quickly and working effectively without supervision.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Clerk |

Law office of Ashwini K. Bhakhri
Burlingame, California
04.2025 - Current
  • Managed cash register operations and processed payments efficiently.
  • Assisted customers with inquiries and complaints, ensuring professional service.
  • Verified accuracy of paperwork before submission for processing.
  • Reviewed files and records to obtain information for responding to requests.
  • Directed incoming calls to appropriate departments when necessary.
  • Provided detailed information about products and services to customers.
  • Streamlined customer service processes to enhance response efficiency.

Technician |

Intuitive surgical
Sunnyvale, California
02.2024 - 07.2024
  • Operated surgical robotic systems to enhance procedure efficiency and ensure patient safety.
  • Documented service records and maintenance logs to maintain compliance and facilitate audits.
  • Monitored surgical supply inventory levels, placing orders as necessary to maintain stock.
  • Provided technical support during surgical procedures to optimize operational workflows.
  • Replaced defective components promptly to minimize downtime and ensure equipment reliability.
  • Utilized various hand tools, including soldering irons and crimpers, for maintenance tasks.
  • Adhered to safety practices to prevent injury and protect property during operations.

Assistant Manager |

Genpact
04.2021 - 12.2021
  • Transformed and transitioned finance and accounting processes for clients including Becton Dickinson and Mondelez International.
  • Collaborated with line managers to execute and implement streamlined processes.
  • Developed documentation such as job aids, user guides, and standard operating procedures with sign-offs for effective transitions.
  • Coordinated with internal and external stakeholders to address escalations and queries efficiently.
  • Prepared presentation decks and reports for monthly governance calls with stakeholders, providing key statistics.
  • Resolved day-to-day operational challenges to maximize productivity across teams.
  • Led process transformation efforts, assisting consultants in automation of cash applications across various ERP systems.
  • Conducted monthly, quarterly, and yearly financial reporting and analysis for management review.

Education

J.D. - Laws

IGU
India

Bachelor of Commerce (B. Com) -

Ravi Shankar Shukla UNIVERSITY
India

Skills

  • Team management
  • Variable incentive finalization
  • One-on-one meetings
  • Feedback sharing
  • Appraisals
  • Team engagement
  • Process governance
  • Robotic process automation planning
  • SLA finalization
  • KPI improvement
  • Remote work transition
  • Financial reporting
  • Process documentation
  • Compliance adherence
  • Stakeholder engagement
  • Operations support

Websites

Management Proficiency

Toll gate clearing with legal team for transitioned process, Quality reporting, FTE cost analysis, Work allocation, prepare presentation for client with operations dashboard., Managing team of 18 people, finalizing variable incentive components, taking one on one meeting, sharing feedback, appraisals, Team engagement, hiring new talents, organize trainings., Speaker at process governance meetings, Identify and plan for Robotics Process Automation, Finalizing SLAs, and improvement areas on KPI’s, Remote session for new work transition, Document support for DTP’s, Improvement on Net promoter scores, billing.

Application Proficiency

SAP (EPI & EP3); Jira; DocView; IBM-Cognos; Workday; IRIS; PeopleSoft; HFM; Oracle; Siebel; Coda; Blackline.

Notable Attainments

  • Transformation, Process automation, Ops profit raise analysis, Sales promotion.
  • Client Appreciation for saving 50% FTE hour per month by Streamlining the process with Implementing Intercompany Matching Tool.
  • Considered as 'Subject Matter Expert' of the process and Quality Auditor in banking process.
  • Attributed to Star Performer (PAT ON THE BACK) award for excellent contribution towards the financial year-end 2019 closing for the RBC process.

Certification

  • Bar council of India.
  • Six Sigma green belt.

Timeline

Clerk |

Law office of Ashwini K. Bhakhri
04.2025 - Current

Technician |

Intuitive surgical
02.2024 - 07.2024

Assistant Manager |

Genpact
04.2021 - 12.2021

J.D. - Laws

IGU

Bachelor of Commerce (B. Com) -

Ravi Shankar Shukla UNIVERSITY

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