Mohni Bhatia
Rancho Cordova,CA
Summary
Being an Employment Program Representative was eager to contribute to team success through hard work and attention to detail and excellent organizational skills. Clear understanding of Unemployment Insurance and training in determinations motivated to learn, grow and excel now to be part of Senior Management team in Unemployment Insurance office.
Overview
23
23
years of professional experience
Work History
Employment Program Manager II
Employment Development Department
Rancho Cordova, CA
09.2020 - Current
- Managed multiple strategic projects with numerous sub-projects or workstreams.
- Built teams to address project goals and objectives for multiple projects.
- Engaged and worked alongside cross-functional stakeholders to manage strategic initiatives.
- Demonstrated strong writing and presentation skills to develop briefs, memorandums and analytical reports for clients.
- Identified program obstacles and communicated possible impacts to team.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Participated in pilot tests and revised programs based on feedback and results.
- Orchestrated smooth and efficient program development by collaborating cross-functionally across departments.
- Coached team members on productivity strategies to accomplish challenging goals.
- Developed and maintained logistics workflows, procedures and reports.
- Managed Appeal Unit, Work Share Program,, Trade Adjustment Act and SSSB program.
Employment Program Manager I
Employment Development Department
Rancho Cordova, CA
07.2009 - 08.2020
- Facilitated workshops and conducted one-on-one training to educate team members.
- Engaged and worked alongside cross-functional stakeholders to manage strategic initiatives.
- Orchestrated smooth and efficient program development by collaborating cross-functionally across departments.
- Participated in pilot tests and revised programs based on feedback and results.
- Devised creative solutions to critical customer and user needs.
- Worked with subject matter experts to develop and implement mentoring programs to promote better learner experiences.
- Identified program obstacles and communicated possible impacts to team.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Managed Work Share, Trade Adjustment Act and SSSB UI programs.
Employee Program Representative
Employment Development Department
Sacramento, CA
06.1999 - 06.2009
- Provided backup assistance to office personnel.
- Reviewed and tracked reports, documents and applications.
- Answered as many as Unemployment Insurance telephone calls. Filed Unemployment Insurance Claims and processed Eligibility Determinations.
- Filed Unemployment Insurance Appeals.
- Coordinated communications between management, staff and customers.
- Conducted Trainings, Mentoring and Coaching.
- Subject Matter Expert for Work-share Program And SSSB program.
Education
Bachelor of Science - Biology And Education
Maharishi Dayanand University
Rohtak, India05.1985
Skills
- Financial Management
- Program Reviews
- Work Planning and Prioritization
- Teamwork
- Interpersonal Skills
- Customer Service
- Flexible, Independent and Adaptable
Timeline
Employment Program Manager II
Employment Development Department
09.2020 - Current
Employment Program Manager I
Employment Development Department
07.2009 - 08.2020
Employee Program Representative
Employment Development Department
06.1999 - 06.2009
Bachelor of Science - Biology And Education
Maharishi Dayanand University
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