Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mohsin Charania

Richmond,TX

Summary

Dynamic IT leader with extensive experience excelling in IT infrastructure management and process improvement. Proven track record in negotiating vendor contracts and enhancing service delivery, while fostering team development. Adept at driving operational efficiency, and ensuring information security across global operations.

Forward-thinking and strategic leader with 8 years of experience in the industry. Recognized for cost-effective system improvements, operational streamlining and positive leadership style.

Overview

8
8
years of professional experience

Work History

Regional IT Director - Americas

Vibrantz Technologies
07.2024 - Current
  • Enhanced IT infrastructure by implementing strategic technology upgrades and streamlining system processes.
  • Managed a team of IT professionals, leading daily IT operations for over 25 sites and ensured project success.
  • Negotiated contracts with vendors, securing cost-effective services for the organization''s IT needs.
  • Collaborated with cross-functional teams to provide optimal technology support for various departments within the company.
  • Evaluated emerging technologies for their potential impact on organizational goals, recommending viable solutions as needed.
  • Managed the procurement process for IT hardware and software, ensuring timely delivery of necessary equipment to support ongoing projects.

Global IT Manager – Service Delivery

Vibrantz Technologies
06.2022 - 07.2024
  • Managed team that coordinated global support services, ensuring prompt resolution of user issues across multiple time zones.
  • Improved global IT infrastructure by streamlining processes and implementing appropriate tools and technologies.
  • Spearheaded the transition to cloud-based services, reducing operational costs while increasing scalability and flexibility.
  • Enhanced company-wide communication by implementing unified messaging systems and tools.
  • Collaborated with executive leadership on strategic planning initiatives regarding technology investments and long-term goals.
  • Oversaw vendor relationships, negotiating contracts for cost-effective solutions and seamless integration within existing systems.
  • Established efficient help desk operations by implementing ticketing systems and prioritizing critical issues for faster response times.
  • Evaluated emerging technologies and industry trends, proactively recommending solutions that aligned with organizational goals and objectives.

IT Engineer

Prince International
10.2019 - 06.2022
  • Troubleshot complex technical issues, providing timely resolution to minimize disruptions.
  • Managed IT projects from inception to completion, ensuring on-time delivery within budget constraints.
  • Implemented virtualization technologies resulting in reduced power consumption and improved resource utilization.
  • Improved system efficiency by optimizing network infrastructure and implementing new technologies.
  • Executed troubleshooting and server support in both in-person and remote situations.
  • Developed custom scripts and automation tools for more efficient monitoring and maintenance tasks.
  • Performed root-cause analysis of recurring issues, developing targeted solutions to prevent future occurrences.

IT Technical Support Specialist

Econsortium
01.2018 - 10.2019
  • Diagnosed complex technical problems, saving time and resources by providing effective solutions quickly.
  • Employed remote support tools effectively for efficient troubleshooting of offsite issues.
  • Served as a reliable escalation point for complex technical issues requiring advanced expertise or collaboration with other departments within the organization.
  • Worked closely with software vendors to report and resolve any identified issues, ensuring that the technology environment remained stable and reliable for all users.

Education

Master of Science - Computer And Information Systems

University of Houston - Victoria
Victoria, TX
02-2018

Skills

  • IT infrastructure management
  • Infrastructure planning
  • Technical support management
  • IT process improvement
  • IT budgeting
  • IT training and development
  • Information security
  • Virtualization technologies

Timeline

Regional IT Director - Americas

Vibrantz Technologies
07.2024 - Current

Global IT Manager – Service Delivery

Vibrantz Technologies
06.2022 - 07.2024

IT Engineer

Prince International
10.2019 - 06.2022

IT Technical Support Specialist

Econsortium
01.2018 - 10.2019

Master of Science - Computer And Information Systems

University of Houston - Victoria

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