MOHSIN MALIK
Windsor Locks
Summary
Dynamic Area Manager with a proven track record at ORH3 Fulfillment Center, excelling in leadership and process optimization. Spearheaded safety initiatives, enhancing operational performance and boosting pick rates by 15%. Expert in team facilitation and conflict resolution, committed to driving continuous improvement and fostering a high-performing culture.
Overview
16
16
years of professional experience
Work History
Area Manager Shift Lead – PCF Department
ORH3 Fulfillment Center
- Current
- Successfully launched ORH3, a state-of-the-art fulfillment center, ensuring smooth operations from inception
- Currently managing a team of 3 salaried managers, 4 process assistants, and over 200 hourly associates
- Spearheaded safety and efficiency initiatives, significantly improving operational performance
- Developed and implemented strategies to optimize workforce productivity, cross-training employees across roles to enhance flexibility and response to demand fluctuations
- Actively mentor and coach new managers, providing structured training and performance insights for career growth
- Drive key performance indicators (KPIs), including safety, quality, and throughput, to exceed company goals
Area Manager L5 – PCF Department
ORH3 Fulfillment Center
- Current
- Led initiatives to enhance AO and safety culture, collaborating across departments to minimize risks
- Improved pick rates by 15% as a Subject Matter Expert (SME) in pick operations
- Designed and executed a cross-training project, enabling workforce flexibility and boosting efficiency during peak seasons
- Evaluated and mentored 100+ employees across six departments, aligning talent with operational needs
- Implemented employee recognition strategies, such as birthday acknowledgments and performance boards, improving engagement and morale
Process Assistant
ORH3 Fulfillment Center
- Current
- Managed the Singles Medium process area during Peak 2018, achieving a site-best blended rate of 123.3
- Maintained 100% CE commitments and ensured consistent CPT adherence
- Led a high-performing SLAP team, maintaining a record-high UPH of 300
- Played a key role in launching BDL2 SmartPac, coaching a new team to become the second-best in the region
- Provided structured coaching to associates, improving scan rates, TPH, and adherence to standard work processes
FC Associate I
ORH3 Fulfillment Center
- Current
- Exceeded performance goals in inbound receive dock operations
- Consistently identified and recommended productivity improvements, contributing to overall process efficiency
Chapter Leader – Warriors at Amazon
Amazon
- Current
- Led the Warriors chapter, engaging in employee initiatives that fostered a sense of community and collaboration
- Organized and participated in team-building activities, contributing to a positive work culture
Vice President – BDL2 Asian Association at Amazon
Amazon
- Current
- Served as the Vice President of the Asian Association at BDL2
- Hosted multiple cultural events, promoting diversity, inclusion, and employee engagement within the workforce
Team Lead
Touchstone Communications
Islamabad
01.2013 - 01.2015
- Managed a team of 45 customer service professionals, supporting international clients in the home security, auto insurance, and finance industries
- Expanded business operations into telemarketing, generating an additional $2M in revenue over two years
Marketing Manager
Delicious Mealz UK Ltd.
Cheadle
01.2010 - 01.2013
- Led sales operations across three counties, managing a team of 10 sales executives
- Conducted branch audits and ensured high operational standards in inventory, security, and customer service
Team Lead
Sainsbury’s
Bolton
01.2009 - 01.2010
- Managed team performance, hiring, and training while ensuring seamless store operations
Education
Advanced Diploma - Business Management
Intercontinental College
London, United Kingdom01.2010
Bachelor’s Degree - Business Administration (Hons.)
University of Karachi
Karachi, Pakistan01.2000
Skills
- Leadership & Execution
- Time & Risk Management
- Team Facilitation & Coaching
- Conflict Resolution & Negotiation
- Process Optimization & Continuous Improvement
- Safety & Quality Management
Websites
Timeline
Team Lead
Touchstone Communications
01.2013 - 01.2015
Marketing Manager
Delicious Mealz UK Ltd.
01.2010 - 01.2013
Team Lead
Sainsbury’s
01.2009 - 01.2010
Area Manager Shift Lead – PCF Department
ORH3 Fulfillment Center
- Current
Area Manager L5 – PCF Department
ORH3 Fulfillment Center
- Current
Process Assistant
ORH3 Fulfillment Center
- Current
FC Associate I
ORH3 Fulfillment Center
- Current
Chapter Leader – Warriors at Amazon
Amazon
- Current
Vice President – BDL2 Asian Association at Amazon
Amazon
- Current
Advanced Diploma - Business Management
Intercontinental College
Bachelor’s Degree - Business Administration (Hons.)
University of Karachi