Mohsin Raza
Carteret,NJ
Summary
Professional driver offering several years of experience completing daily delivery tasks on time and safely. Knowledgeable in efficient routes within assigned territory. Skilled at following traffic laws and maintaining top-quality client services. Customer-focused professional willing to go extra mile to meet customer needs, increase satisfaction and promote loyalty. Expertly handles diverse concerns with solution-focused mindset and attention to detail. Excels in research, documentation and problem-solving.
Overview
4
4
years of professional experience
Work History
Executive Chauffeur
Gem Limousine Service
Woodbridge, NJ
05.2021 - 08.2024
- Researched alternate routes when needed due to inclement weather or other unforeseen circumstances.
- Ensured safety of passengers by adhering to traffic laws, speed limits, and defensive driving techniques.
- Adhered to all company policies related to safety standards and procedures.
- Maintained knowledge of current events within the area serviced by the company.
- Transported clients between airports, hotels, residences, meetings. in a professional manner.
- Monitored road conditions, traffic patterns, detours. to provide efficient routes for trips.
- Performed vehicle inspections to ensure safe operation.
- Assisted in the loading and unloading of passenger luggage.
- Filled out required paperwork accurately and completely at the end of each shift.
- Presented clean and sanitized vehicle to customers for utmost satisfaction.
Passenger Service Agent
Israel Airlines
Newark, NJ
09.2020 - 11.2022
- Coordinated ground transportation services for arriving and departing passengers.
- Greeted passengers and assisted with their inquiries.
- Tracked lost items belonging to passengers and coordinated delivery when found.
- Ensured all safety protocols were followed during the check-in process.
- Maintained accurate records of passenger manifests and checked luggage tags.
- Communicated effectively with other departments including maintenance staff, cargo handlers.
- Verified identification of passengers for security purposes.
- Assisted with loading and unloading of baggage from aircrafts onto conveyor belts.
- Provided assistance to passengers with limited mobility.
- Informed passengers of any changes in flight schedules or other travel related matters.
- Answered customer questions regarding flight information, airport amenities, and travel regulations.
- Managed gate, ramp and cabin services for each flight.
- Lifted or moved passenger luggage onto baggage belts and created bag labels to facilitate proper delivery.
- Pushed wheelchairs with passengers through terminal and gate areas to ease transport.
- Coached staff on strategies to enhance performance and improve customer relations.
Education
Associate Degree in Business Administration - Business Administration
Punjab College Of Commerce
Lahore,Pakistan05-2013
Skills
- Professional Appearance
- Route Planning
- Securing loads
- Mobile booking apps
- Maintenance
- Safety Regulations
- Passenger Assistance
- Check-in procedures
- Flight logs proofing
- Departures management
- Security Screenings
- Boarding support
- Motivating employees
- Airline Policies
- Pre-boarding checking
- Customer Service Management
- Reservation Processing
Languages
English
Full Professional
Urdu
Native/ Bilingual
Hindi
Full Professional
Punjabi
Native/ Bilingual
Bengali
Professional
Timeline
Executive Chauffeur
Gem Limousine Service
05.2021 - 08.2024
Passenger Service Agent
Israel Airlines
09.2020 - 11.2022
Associate Degree in Business Administration - Business Administration
Punjab College Of Commerce