Knowledgeable and meticulous IT Secure Infrastructure Specialist with Bachelors in IT as well as A+, Network+ and Security+ Certifications; with goals to increase knowledge through continued Education & being Certified in Divers IT Fields.
Driven, Self-motivated individual with keen attention to details; under promising and always over delivering on completed Tasks while requiring minimal Supervision. Dependable Team Worker and Confident Leader when necessary.
Overview
3
3
Languages
5
5
Certifications
5
5
years of post-secondary education
31
31
years of professional experience
Work History
IT Consulting - Contractor
All Medical Billing Services - Barbara Fairclough
Miami Gardens, FL
01.2017 - Current
Providing End-User Solution for Software, Hardware and Network Connectivity Issues related to Desktop, Laptops and Tablets.
PC Software Deployment, Configuration, Troubleshooting of Office 365, Teamviewer, Outlook, Nitro Pro PDF Editor along with the Implementation and Maintenance of backup of organization's data files and Operating System Upgrades.
Providing Network Connectivity Solutions such as the Deployment, Configuration, Maintenance, Troubleshooting Issues with Network Devices such as Routers and Switches, WAP, Printers, VOIP telephones, Desktops, Laptops, Tablets and Smart Devices.
Train end-users how to setup and use new technologies such as Teamviewer Remote Connectivity, VPN Network Shares.
Providing Remote Tech Support over the phone or using specialized support software to take control of end-users' computers to troubleshoot, diagnose and resolve complex issues.
IT Consulting - Contractor
Philadelphie French SDA Church
Miami, FL
01.2009 - Current
Deployment, Configuration, Troubleshooting of Software such as MS Office Suite, Zoom, TeamViewer, Outlook, Nitro Pro PDF Editor, Google Drive and VOIP - Google Voice Calling and Messaging.
Protect against Internal Security Breaches by Regulating User-Access to sensitive files via GPO, Permissions and Host Based Firewalls.
Implementing and Maintain backup of organization's data Files and Systems as well as the removal of Malware, Wipe/Reload and Restoration of System's Data Files and Operating System Upgrade.
Identify, Order, Deploy, Maintain, Identify and Troubleshoot Network Connectivity and Performance issues in dealing with Hardware such as Routers, Switches, WAP, NAS, Printers, POE Security Camera and Church Service Production Hardware such as PTZ Cameras and Switch, Sound Boards and TVs.
Train end-users how to setup and use new technologies such as TeamViewer, Network Share and Camera Systems.
Providing Remote Tech Support over the phone or using specialized support software to take control of end-users' computers to troubleshoot, diagnose and resolve complex issues.
Package Handler
UPS
Hialeah, FL
09.2006 - Current
Sorting and grouping packages according to their intended destinations for them to be loaded into the appropriate delivery vehicles; we are responsible to handle products with the utmost care and keep them secure at all times.
Education
Bachelor of Science - Business Administration
Florida Career College - Hialeah
Hialeah, FL
06.2006 - 11.2009
Bachelor of Science - Information Technology
American InterContinental University - Weston
Weston, FL
01.2010 - 06.2011
Skills
Analysis and critical thinking
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Certification
CompTia A+
Timeline
IT Consulting - Contractor
All Medical Billing Services - Barbara Fairclough
01.2017 - Current
Bachelor of Science - Information Technology
American InterContinental University - Weston
01.2010 - 06.2011
IT Consulting - Contractor
Philadelphie French SDA Church
01.2009 - Current
Package Handler
UPS
09.2006 - Current
Bachelor of Science - Business Administration
Florida Career College - Hialeah
06.2006 - 11.2009
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