Jordan Gilliard-McKinney
Charlotte,NC
Summary
Experienced professional with versatile skills in organization, customer service, and administrative support. Proven multitasker with problem-solving abilities and a track record of maintaining operational efficiency in fast-paced environments. Highly regarded for exceptional communication skills, adaptability, and a strong commitment to delivering outstanding service and building lasting relationships.
Overview
4
4
years of professional experience
Work History
Consulting Senior Analyst
Accenture
Charlotte, NC
09.2022 - Current
- Manage multiple projects simultaneously, delivering high-quality results on time.
- Build and maintain strong stakeholder relationships to ensure successful partnerships.
- Implement innovative solutions to improve business performance and streamline operations.
- Lead workshops and training sessions to support clients in adopting strategies effectively.
- Present data-driven insights to facilitate informed decision-making and address critical issues.
- Conduct market research and gap analyses to identify growth opportunities and develop actionable plans.
Office Assistant
Florida A&M University
Tallahassee, FL
09.2021 - 08.2022
- Summarize scholarly articles and conduct web searches on trends, practices, and innovations in higher education administration and other topics pertinent to the division
- Coordinate meetings, support student employee-related initiatives, and compile university reports
- Strengthened office organization by implementing new filing systems and digital record-keeping practices.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
Administrative Associate
REACH
Tallahassee, FL
02.2021 - 08.2022
- Track event analytics, conduct program surveys, and write weekly/monthly reports for the export control coordinator
- Partner with other entrepreneurial ecosystems to provide innovative startups with opportunities through workshop enrichment and collaboration
- Conduct hackathon's, skill trainings, and build days for product creation and to develop personal and professional brands
Education
Bachelor Of Science - Business Administration
Florida Agricultural And Mechanical University
Tallahassee, FL05.2022
Skills
Business process improvement, organizational development, planning and execution, training and mentoring, strategic planning, project management, business analysis, presentation skills, stakeholder relations, human resources management, teamwork and collaboration, problem-solving, time management, attention to detail, multitasking, communication (verbal and written), reliability, organizational skills, team leadership, active listening, adaptability and flexibility, decision-making, relationship building, operational efficiency, team building, task prioritization, self-motivation, interpersonal skills, customer relationship management, analytical thinking, conflict resolution, goal setting, professionalism, crisis management, workflow optimization, risk management, project planning, market research, change management, communication planning, change readiness evaluation, impact analysis, customer service, leadership development, client relationship management, employee training, business administration, requirement gathering and analysis, skills gap analysis, workforce planning, retention strategies, critical thinking, creative thinking, team coordination, scheduling, event planning, and Microsoft Office
Clubs & Organizations
- Delta Sigma Theta Sorority, Incorporated - Member (April 2019 - Current)
- The Union Church Charlotte - Stewardship Coordinator (November 2024 - Current)
- The Black Pickleball Collective - Volunteer (April 2024 - Current)
Timeline
Consulting Senior Analyst
Accenture
09.2022 - Current
Office Assistant
Florida A&M University
09.2021 - 08.2022
Administrative Associate
REACH
02.2021 - 08.2022
Bachelor Of Science - Business Administration
Florida Agricultural And Mechanical University