Moise ST FORT
Massachusetts,MA
Summary
Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Customer Service Supervisor
Block By Block MBTA
08.2023 - 02.2024
- Conducted ongoing reviews of program financial systems to assess cost control measures.
- Monitored front areas so that questions could be promptly addressed.
- Identified customer service trends to provide recommendations for process and procedural improvements.
Teacher Trainer Summer Camps
IFSI USA
06.2022 - 09.2023
- Expanded access to high-quality teaching resources by creating an online repository of lesson plans, assessment tools, and classroom management strategies.
- Fostered a culture of innovation within the educational community by supporting teachers in adopting new technologies, methodologies, and classroom techniques.
- Delivered customer service to library patrons in-person, by telephone or electronically.
Customer Assistant
Wendy"s
09.2022 - 07.2023
- Wrapped, boxed and weighed bakery department products.
- Collaborated with colleagues to ensure seamless customer service during high-traffic periods.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Listened to customer needs and desires to identify and recommend optimal products.
Assistant Professor
IFSI (Immigrant Family Services Institute)
06.2022 - 01.2023
- Created syllabus and instructional plans for each class session in accord with stated course objectives.
- Conducted on-going program assessment, enrollment and retention tracking.
- Developed online resources to supplement traditional course materials.
Education
Associate of Arts -
Berklee College of Music
Boston, MA11.2023
High School Diploma -
College Durancil Jules
Haiti (Port Au Prince )06.2017
Skills
- Motivational Leadership
- Schedule Management
- Sales Support
- Staff Management
- Report Transcription
Languages
English
Full Professional
French
Native or Bilingual
Spanish
Professional Working
Timeline
Customer Service Supervisor
Block By Block MBTA
08.2023 - 02.2024
Customer Assistant
Wendy"s
09.2022 - 07.2023
Teacher Trainer Summer Camps
IFSI USA
06.2022 - 09.2023
Assistant Professor
IFSI (Immigrant Family Services Institute)
06.2022 - 01.2023
Associate of Arts -
Berklee College of Music
High School Diploma -
College Durancil Jules