Moises Bañuelos
El Paso,TX
Summary
I am a hardworking, detail oriented, driven individual that has many years of experience in the chemical dependency counseling field. As an individual recovering from substance abuse, I get to use my story to show others that there is a way out from active addiction. I have been clean and serene for many, many years now. With my educational degrees, certificates of completion, licenses in multiple states, knowledge I have gained, and personal experience, I have developed a successful model that I use to assist and support the PEAK ACT clientele, using different type of individual-level interventions based on client assessment. After everything I have been through in life, I have become more and more sympathetic towards others suffering from chemical dependency and behavioral health disorder. I collaborate well with other team members in pursuit of client success and other agencies who seek to offer the same level of care we have at PEAK ACT Program. I implement strategies, utilize the tools, and advocate for clients, all this from my many years of experience. Driven by a strong background in case management and crisis intervention, I excel in fostering client success and safety within Peak Behavioral Health's ACT Program. My adeptness in problem-solving and emotional awareness has significantly enhanced team dynamics and care delivery, underscored by advanced certifications and a dual licensure in substance abuse counseling. For myself, I do not see this as a job but as a calling in my life to help others.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Case Manager
Peak Behavioral Health - Outpatient ACT Program
2022.03 - Current
- As a case manager, I have a number of responsibilities that are vital to our clients well-being and success within our program.
- Assessments and Evaluations: conduct comprehensive assessments of clients to determine their needs, strengths, and areas requiring support, develop individualized care plans based on these assessments.
- Coordination of Care: act as a liaison between clients and various service providers, including therapists, doctors, and community resources, ensure that clients are receiving appropriate services and interventions according to their care plans.
- Support and Advocacy: provide emotional support and practical guidance to clients and their families, advocate for clients to access necessary resources and services, including financial assistance, housing, and employment support.
Monitoring and Follow-Up: regularly reviewing and updating care plans to reflect changes in clients' needs and progress, track and document client progress, including successes and setbacks. - Crisis Intervention: respond to and manage crisis situations, providing immediate support and intervention as needed, develop and implement crisis plans and strategies to ensure client safety and stability.
- Education and Skill-Building: educate clients about their conditions, treatment options, and coping strategies, facilitate skill-building activities and workshops to help clients develop life skills and achieve personal goals.
- Documentation and Reporting: maintain accurate and confidential records of client interactions, progress, and outcomes, prepare reports and communicate with other professionals to ensure continuity of care.
- Collaboration: work closely with a multidisciplinary team, including therapists, social workers, and healthcare providers, to deliver comprehensive care, participate in team meetings and case conferences to discuss client progress and plan future interventions. (ACT DTM-Daily Team Meeting 3:00 pm and ACT Treatment Team is where we meet to coordinate and discuss client report)
- As for the achievements portion, I have acquired certifications and advanced trainings via Healthstream and PEAK Outpatient Program trainings that have assisted me in my professional career by implementing tools and skills obtained. I believe I have improved the team dynamics, fostering better collaboration among the ACT multidisciplinary teams, enhancing the overall effectiveness of care delivery. The PEAK ACT Program has been recognized as one of the top outpatient programs in Las Cruces and the surrounding areas. I recently obtained a (LSAA) License Substance Abuse Associate license from New Mexico to go along with the (LCDC-I) License Chemical Dependency Counselor Intern license I have from Texas. This has all been part of my achievements to date.
Owner/Boss
Juan Banuelos Landscaping
1995.06 - Current
- As the owner and boss, I have to complete a multitude of tasks; managing upcoming work schedules, provided estimates, make sure the work was been completed and up to expectations while communicating with my workers and clients regarding the project/tasks at hand.
- Maintenance and Care: routine maintenance, perform regular maintenance tasks such as mowing, pruning, weeding, and fertilizing.
- Seasonal Care: manage seasonal tasks like winterizing plants, planting seasonal flowers, and adjusting irrigation systems.
- Budget Management: develop and manage project budgets, including cost estimation for materials, labor, and equipment, scheduling, creating project timelines, coordinating with clients, suppliers, and subcontractors, quality control, ensuring that all work meets industry standards and client expectations.
- Safety Protocols: adhere to safety guidelines to prevent accidents and ensure the safe operation of equipment, teach the proper way to use equipment and heavy machinery, in case of emergency contact emergency medical services.
Client Interactions: communicate with clients to understand their needs, provide updates, and address any concerns, educate clients about plant care, maintenance practices, and landscape design choices. - I have achieved a multitude of recognitions throughout El Paso as one of the top family businesses with honesty and client satisfaction. My father was the one who built this business and worked hard all the days of his life until his passing in April of 2020.
AT&T Customer Service Representative
Alorica West/AT&T
2017.03 - 2018.11
- I used different types of computer systems and software's while multitasking to assist customers with the best in customer service.
- Handle Inquiries: answer customer questions regarding AT&T products and services, billing issues, account management, and technical support.
- Resolve Problems: address and resolve customer complaints and technical issues, ensuring a high level of customer satisfaction.
- Promote Products and Services: provide information on AT&T's range of products and services, including mobile plans, internet, TV, and accessories, recommend additional services or upgrades based on the customer's needs and preferences.
- Assist with Account Changes: help customers with account modifications such as plan changes, adding or removing services, and updating personal information, process transactions, handle billing inquiries, process payments, and manage account credits or refunds.
- Technical Support: troubleshoot issues; provide technical support for connectivity problems, device malfunctions, and service disruptions, guide setup and installation, assist customers with setting up and installing devices or services, including guiding them through troubleshooting steps.
I achieved an employee of the month a number of times as the top-rated customer service and sales representative.
Intern Counselor
Trinity Detox & Behavioral Health Center
2013.01 - 2013.12
- Substance Abuse Education: educating clients about the effects of substance abuse, the detox process, and the importance of continuing treatment after detox.
Relapse Prevention: teaching clients coping strategies, stress management techniques, and other tools to help them avoid relapse after detox. - Aftercare Planning: assisting clients in developing a post-detox plan, which may include outpatient treatment, therapy, support groups, and other resources.
Crisis Intervention: providing immediate support to clients experiencing acute emotional distress or severe cravings.
Individual Counseling: offering one-on-one counseling sessions to help clients cope with the emotional and psychological challenges of detox. - Group Therapy: facilitating group therapy sessions where clients can share experiences, offer mutual support, and begin the process of recovery together.
Family Support: engaging with clients' families to provide education, support, and counseling, helping them understand the detox process and how to support their loved one. - Documentation: maintaining accurate and confidential records of each client's progress, treatment plan, and any incidents that occur during their stay.
- Regulatory Compliance: ensuring that the center adheres to all relevant laws, regulations, and accreditation standards related to healthcare and substance abuse treatment.
Coordination with Other Services: collaborating with other healthcare providers, social workers, and addiction specialists to coordinate comprehensive care for clients.
Drug Court Liaison, Parent Liaison
Department of Family and Protective Services
2010.04 - 2012.10
- Intake Reports: receiving and reviewing reports of child abuse, neglect, or endangerment from various sources, including teachers, doctors, and community members.
- Child and Family Interviews: conducting thorough interviews with children, parents, and other family members to assess the situation.
- Home Visits: visiting homes to observe living conditions, assess risks, and ensure the safety of the child.
- Monitoring Progress: regularly checking in with families to monitor their progress and adjust the case plan as needed.
- Court Testimony: preparing reports and providing testimony in court regarding the child's situation and the recommended interventions.
Risk and Management Safety Office Assistant
Work Study, Risk and Management Safety Department
2011.01 - 2011.12
- Document Management: organize and maintain records, files, and documentation related to risk management and safety protocols, arrange meetings, training sessions, and appointments for the Risk and Management Safety Office.
- Correspondence: handle incoming and outgoing communication, including emails, phone calls, and mail, related to safety and risk management issues.
- Data Management: input and update data related to safety incidents, inspections, and compliance, report preparation, assist in preparing reports on safety performance, incident trends, and risk assessments.
- Schedule and Coordinate: arrange groups and sessions across different EPCC campuses to provide education on risk management and safety, logistics, handle the logistics for these sessions, including venue arrangements, materials preparation, and coordinating with speakers or trainers.
- Create Content: assist in creating and updating educational materials such as brochures, presentations, and handouts on safety procedures and risk management, distribute materials, ensure that relevant educational materials are distributed to employees and students effectively.
- Facilitate Training: lead or assist in presenting safety and risk management information to employees and students, explaining policies, procedure and best practices, engage with the audience to address their questions and ensure understanding of the safety protocols and risk management strategies.
Work Study/Intern Counselor
Opportunity Center Homeless Shelter
2010.01 - 2010.12
- Intake and Assessment: conducting interviews and assessments to understand the needs of clients and determine how the shelter can best support them.
- Case Management: developing and managing personalized plans for clients to help them achieve stability, which might include finding employment, housing, or accessing healthcare services.
- Crisis Intervention: providing immediate support and intervention in emergencies, such as medical issues or conflicts within the shelter.
- Daily Care: ensuring clients have access to basic needs, such as food, clothing, and hygiene products.
- Community Outreach: building relationships with local organizations, businesses, and government agencies to create a network of support for the shelter.
- Program Development: creating or enhancing programs that help clients achieve self-sufficiency, such as job training, educational workshops, or substance abuse counseling.
- Advocacy: working to raise awareness of homelessness issues and advocate for policies that support homeless populations.
Surveyor
Bilingual Research Center
2008.07 - 2009.11
- Directed calls around the country to different states, cities, and towns, completed surveys with clients on diverse topics that were provided by the research center, met hourly quotas, used different computers, computer software, and operating systems to complete the objective regarding the different surveys at the moment. I completed many politically influenced surveys that determined the actual city, state, and federal data.
- Reduced costly errors by meticulously reviewing survey data and ensuring proper documentation.
- Assisted in training new team members on surveying techniques, fostering a supportive work environment for continued growth.
- Assessed individual survey project needs and planned workflows.
Education
Bachelor of Arts - Human Services
Southern New Hampshire University
Hooksett, NH04.2024
Associate of Science - Social Work
El Paso Community College
El Paso, TX05.2014
Certificate of Completion - Drug/Alcohol Counseling
El Paso Community College
El Paso, TX08.2013
Skills
- Problem-Solving
- Case Management
- Case Documentation
- Organization and Multitasking
- Documentation And Reporting
- Relationship Building
- Decision-Making
- Conflict Resolution
- Positive Attitude
- Client Advocacy
- Care Coordination
- Community Resources
- Case Planning
- Community Outreach
- Crisis Intervention
- Treatment Planning
- Emotional awareness
Certification
- LSAA (Licensed Substance Abuse Associate, NM) Effective 04/15/24
- LCDC-I (Licensed Chemical Dependency Counselor Intern, TX) Effective 01/25/21
- Narcan Trainings - ongoing
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
References
Elizabeth Bañuelos
Teacher at El Paso Independent School District
(915) 781-3975
Jesus Bañuelos
El Paso Sheriffs Department
(915) 241-1721
Ivan Gutierrez
Title Officer Examiner, Sierra Title Company in El Paso
(915) 319-6270
Timeline
Case Manager
Peak Behavioral Health - Outpatient ACT Program
2022.03 - Current
AT&T Customer Service Representative
Alorica West/AT&T
2017.03 - 2018.11
Intern Counselor
Trinity Detox & Behavioral Health Center
2013.01 - 2013.12
Risk and Management Safety Office Assistant
Work Study, Risk and Management Safety Department
2011.01 - 2011.12
Drug Court Liaison, Parent Liaison
Department of Family and Protective Services
2010.04 - 2012.10
Work Study/Intern Counselor
Opportunity Center Homeless Shelter
2010.01 - 2010.12
Surveyor
Bilingual Research Center
2008.07 - 2009.11
Owner/Boss
Juan Banuelos Landscaping
1995.06 - Current
Bachelor of Arts - Human Services
Southern New Hampshire University
Associate of Science - Social Work
El Paso Community College
Certificate of Completion - Drug/Alcohol Counseling
El Paso Community College
- LSAA (Licensed Substance Abuse Associate, NM) Effective 04/15/24
- LCDC-I (Licensed Chemical Dependency Counselor Intern, TX) Effective 01/25/21
- Narcan Trainings - ongoing
Similar Profiles
Jenna CornwellJenna Cornwell
Master of Social Work Intern at Monmouth Medical Center, Outpatient Behavioral Health (Acute And Partial Hospitalization Program)Master of Social Work Intern at Monmouth Medical Center, Outpatient Behavioral Health (Acute And Partial Hospitalization Program)
Michelle GilliamMichelle Gilliam
Vice President National Payer Contracts at MIND24-7 Practice Outpatient Behavioral HealthVice President National Payer Contracts at MIND24-7 Practice Outpatient Behavioral Health
Amy McKnightAmy McKnight
Office Specialist at Behavioral Health Outpatient ServicesOffice Specialist at Behavioral Health Outpatient Services