Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Moises Carranza

Moises Carranza

Houston,TX

Summary

Dynamic and results-driven professional with extensive experience in network troubleshooting and customer support, honed at companies like Vonalas. Skilled in equipment installation and system repair, with a proven track record of enhancing customer satisfaction through exceptional service and technical training. Adept at fostering team collaboration and employing analytical skills to solve complex problems efficiently.

Overview

9
9
years of professional experience

Work History

Residencial Fiber Optic Technician

Vonalas
12.2023 - Current
  • Performed troubleshooting and equipment testing to identify and correct problems end to end and network-wide.
  • Conducted site surveys to validate customer's infrastructure deliverables.
  • Located and repaired line faults to maintain existing network without causing signal failure interruptions.
  • Troubleshot cable, underground junction boxes and conduit by utilizing specialized equipment and devices.
  • Coordinated installation of new users and relocations of existing users.
  • Installed and configured new devices and system components.
  • Identified and reported equipment malfunctions, defective parts and materials to appropriate supervisor.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Low Voltage Technician

Semilla Networks
01.2022 - Current


  • Installations on cctv, structured cabling, networks, server racks, access points, routers, switches, analog phones, IT services, voip phones, Nano beams(point to point bridge).
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Proven ability to learn quickly and adapt to new situations.
  • Delivered services to customer locations within specific timeframes.

Telecommunications Commercial Technician

ITG
01.2020 - 11.2023
  • Contracted work from Comcast business
  • Installed and terminated coax, Cat5, cat6, fiber. I was responsible for installation and maintenance of video, internet , phone and cctv services.
  • Installing of access points , cradle points for 4G lte , ups , and Poe cameras.
  • Repaired and updated equipment to conform to company-wide standards.
  • Operated equipment, vehicles, and tools with optimal safety procedures to prevent injuries.
  • Provided training on use, troubleshooting, and calibration of equipment.
  • Completed new connects, reconnects, disconnects, and service changes for residential and commercial customers.
  • Installed data and telephone cable lines between outside underground or pole lines and residential and commercial buildings.
  • Coordinated with customers to meet needs and requirements swiftly and to high standards.
  • Performed troubleshooting of systems with techniques such as speed and ping tests.
  • Tested cables using tools such as volt-OHM meters, spectrum analyzers, and signal level meters.
  • Responded to service requests during and after business hours.
  • Installed wiring, cabling and networking hardware on customer premises.
  • Coordinated installation of new users and relocations of existing users.
  • Ran cabling and installed data drops for new node installations.
  • Configured rack server network hardware considering rail depth, hardware mounting and cable routing.

Cable Installation Technician

Grayco Communications
01.2016 - 01.2020
  • Subcontracted work from Xfinity and comcast business.
  • Installation of Aerial and underground drops, house boxes , ground blocks, splitters, attenuators, moca filters, cable boxes, phone modems, internet modems.
  • Completed new connects, reconnects, disconnects, and service changes for residential and commercial customers.
  • Installed data and telephone cable lines between outside underground or pole lines and residential and commercial buildings.
  • Maintained detailed records of all cabling and telecommunications activities and equipment.
  • Performed troubleshooting of systems with techniques such as speed and ping tests.
  • Tested cables using tools such as volt-OHM meters, spectrum analyzers, and signal level meters.

Welding Fabricator

Hefco Enterprise
06.2015 - 12.2015
  • Read and followed blueprints and weld diagrams.
  • Resolved weld-related problems by researching and using appropriate repair practices.
  • Checked cut length frequently for deviations in cut length specs.
  • Documented welding on specified work order.

Education

High School Diploma -

Hastings High School
Houston, TX
2015

Skills

  • Customer Support
  • Network Troubleshooting
  • Equipment Calibration
  • Technical training
  • Equipment Installation
  • Time Management
  • Safety awareness
  • Problem-solving aptitude
  • Self Motivation
  • Multitasking
  • Task Prioritization
  • System Repair
  • Team Collaboration
  • Excellent Communication
  • Analytical Skills
  • Problem-Solving
  • Attention to Detail
  • Troubleshooting systems
  • Data cabling installation
  • Problem-solving abilities
  • Effective Communication
  • Educating customers
  • Time management abilities
  • Adaptability and Flexibility
  • Goal Setting
  • Professional Demeanor
  • Active Listening
  • Continuous Improvement

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Residencial Fiber Optic Technician

Vonalas
12.2023 - Current

Low Voltage Technician

Semilla Networks
01.2022 - Current

Telecommunications Commercial Technician

ITG
01.2020 - 11.2023

Cable Installation Technician

Grayco Communications
01.2016 - 01.2020

Welding Fabricator

Hefco Enterprise
06.2015 - 12.2015

High School Diploma -

Hastings High School

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Moises Carranza