Moises De Jesus
Brooklyn,NY
Summary
Dynamic Paratransit Operation Manager with expertise in regulatory compliance, staff management, and process improvement. Proven track record of enhancing workflows and boosting customer satisfaction through strategic implementation.
Overview
2
2
Languages
23
23
years of professional experience
Work History
Paratransit Operation Manager
Maggies Paratransit
Brooklyn, NY
07.2012 - Current
- Supervised daily operations of paratransit services, ensuring regulatory compliance.
- Managed team of drivers and staff to uphold service quality and efficiency.
- Coordinated scheduling for transportation services, optimizing fleet utilization and service delivery.
- Implemented process improvements, streamlining workflows to reduce delays in service.
- Monitored performance metrics to identify areas for operational enhancement.
- Ensured adherence to safety protocols during all phases of transportation services.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership during times of organizational change or crisis situations.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Developed strategies that enhanced customer satisfaction and fostered loyalty among riders.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Recruited and hired qualified candidates to fill open positions.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Established processes to ensure efficient workflow throughout the organization.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Conducted performance reviews for team members.
- Delegated work to staff, setting priorities and goals.
- Implemented quality control measures to uphold company standards.
Dispatch Supervisor
Transcare Paratransit
Brooklyn, New York
03.2003 - 06.2012
- Supervised daily dispatch operations for paratransit services.
- Monitored real-time service delivery to ensure efficiency.
- Coordinated schedules and routes for drivers and vehicles.
- Managed communication between drivers, passengers, and support teams.
- Trained new dispatch staff on procedures and systems.
- Implemented process improvements to enhance service reliability.
- Developed shift schedules to optimize staffing levels and coverage.
- Responded quickly to emergency situations involving dispatched vehicles or personnel.
- Scheduled, assigned, and monitored the work of dispatchers.
- Monitored attendance and productivity for employees by maintaining accurate and updated records.
- Tracked and reported on dispatcher performance metrics.
- Coordinated with other departments to ensure smooth inter-departmental communication.
- Resolved passenger inquiries and complaints effectively.
- Determined types or amounts of equipment, vehicles or personnel to meet work orders or specifications.
Education
Some College (No Degree) - Accounting And Finance
The College of New Rochelle
1368 Fulton StreetSkills
- Regulatory compliance
- Transportation scheduling
- Fleet utilization
- Process improvement
- Performance metrics
- Safety procedures
- Customer satisfaction
- Budget management
- Staff management
- Task delegation
- Shift scheduling
- Conflict resolution
- Problem solving
- Team building
- Time management
Languages
English
Professional
Spanish
Professional
Timeline
Paratransit Operation Manager
Maggies Paratransit
07.2012 - Current
Dispatch Supervisor
Transcare Paratransit
03.2003 - 06.2012
Some College (No Degree) - Accounting And Finance
The College of New Rochelle