TANESHA SPENCER
Baltimore,MD
Summary
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
4
4
years of professional experience
Work History
Professional Paratransit Operator
Transdev The Mobility Company /Dream Management
Baltimore, MD
02.2026 - Current
- Operated paratransit vehicles, ensuring safe and timely transportation for passengers with disabilities.
- Assisted passengers in boarding and alighting, providing exceptional customer service and support.
- Adhered to all safety protocols and regulations, maintaining a clean driving record throughout employment.
- Coordinated schedules and routes efficiently, optimizing travel times while accommodating passenger needs.
- Communicated effectively with dispatch regarding delays or changes in passenger requirements.
- Monitored vehicle performance and reported maintenance issues promptly to ensure operational reliability.
- Engaged in continuous learning of new technologies and practices related to paratransit operations.
- Contributed to continuous improvement initiatives by sharing feedback on operational challenges or areas for potential enhancement during team meetings or discussions with management.
- Completed incident reports accurately and within required timeframes to maintain compliance with company policies and regulations.
- Managed challenging situations involving difficult passengers or unexpected events calmly and professionally, ensuring minimal disruptions to service quality.
- Upheld company standards of professionalism and confidentiality when handling sensitive passenger information or discussing incidents with supervisors.
- Demonstrated excellent communication skills when interacting with passengers, colleagues, and supervisors to maintain a positive work environment.
- Greeted customers with friendliness and professionalism, engaging in conversation to build rapport.
- Operated with safety and skill to avoid accidents and delays.
- Followed predetermined routes to consistently meet targets and maintain schedules.
- Delivered passengers to destinations safely and on time.
- Followed applicable traffic regulations and traffic laws.
- Developed deep knowledge of local routes and area destinations.
- Maintained excellent condition of vehicles through re-fueling, cleaning and repairing.
- Adhered to tight schedule and met departure and arrival deadlines.
- Followed designated routes and schedules while operating vehicles.
- Remained calm and poised in emergent situations.
- Responded with ease to sudden changes in routes and schedules.
- Communicated with passengers regarding estimated time of arrival.
- Helped passengers with luggage, collected fares and politely answered questions.
- Assisted elderly and disabled passengers entering and exiting shuttle.
- Observed passengers during the journey and reported any suspicious behavior.
- Checked vehicles for adequate supply of fuel, oil and other necessary fluids.
Customer Service Representative
TransCore / EzPass
Middle River, MD
11.2025 - 02.2026
- Resolved customer inquiries efficiently through phone and email communications.
- Assisted in troubleshooting technical issues related to EZPass systems.
- Maintained accurate records of customer interactions and transactions.
- Provided support during peak hours, ensuring timely responses to customer needs.
- Educated customers on EZPass features and benefits for optimal usage.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Delivered prompt service to prioritize customer needs.
- Responded proactively and positively to rapid change.
- Managed timely and effective replacement of damaged or missing products.
- Identified and resolved discrepancies and errors in customer accounts.
Customer and Dispatching Service Representative
Address Our Mess
Middle River, MD
12.2021 - 06.2025
- Coordinated customer service inquiries, ensuring timely and accurate responses to client needs.
- Managed dispatch operations, optimizing scheduling for efficient service delivery.
- Assisted in training new representatives on company protocols and customer engagement strategies.
- Resolved customer complaints through effective problem-solving and conflict resolution techniques.
- Monitored inventory levels, ensuring adequate supplies for dispatch operations and service requests.
- Developed streamlined communication processes between customers and field teams to enhance service efficiency.
- Implemented feedback mechanisms to gather insights from customers, improving overall service quality.
- Analyzed service performance data to identify trends and recommend process improvements for operational efficiency.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained open lines of communication between drivers, management, and customers for smoother operations.
- Maintained a high level of professionalism when interacting with clients, ensuring positive experiences.
- Streamlined dispatch processes for improved efficiency and faster response times.
- Managed a high volume of incoming calls while maintaining composure under pressure, contributing to smooth operations.
- Utilized advanced communication skills to provide clear instructions to drivers, minimizing delays and errors.
- Answered phone calls and responded to customer emails.
- Monitored vehicle locations to coordinate timely arrivals.
- Scheduled deliveries and pickups according to customer needs.
- Assisted in resolving customer complaints and grievances.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Monitored and tracked dispatch communication systems.
- Managed customer accounts and invoicing.
- Preserved accurate records of dispatched orders, deliveries and receipts.
- Utilized customer feedback to improve customer service.
Education
Associate of Applied Science - Medical Coding And Billing
Allen School of Health Sciences
06-2016
High School Diploma -
Northwestern Senior High School
Baltimore, MD06-1997
Skills
- Positive attitude and demeanor
- Patience and empathy
- Safe driving practices
- Confidentiality and privacy
- Verbal and written communication
- Documentation accuracy
- Inclement weather driving
- Professionalism and courtesy
- Flexible schedule availability
- Basic computer literacy
- Vehicle inspection
- Adaptive decision making
- Physical stamina and strength
- Route navigation
- Health and safety regulations
- Continuous improvement mindset
- Record keeping
- Emergency response preparedness
- Regulatory compliance
Timeline
Professional Paratransit Operator
Transdev The Mobility Company /Dream Management
02.2026 - Current
Customer Service Representative
TransCore / EzPass
11.2025 - 02.2026
Customer and Dispatching Service Representative
Address Our Mess
12.2021 - 06.2025
Associate of Applied Science - Medical Coding And Billing
Allen School of Health Sciences
High School Diploma -
Northwestern Senior High School