Lamont Alexander

• Ensured timely, safe transportation for passengers by operating paratransit vehicles efficiently.
• Supported passengers with disabilities, maintaining compliance with ADA regulations.
• Conducted thorough pre-trip inspections to verify vehicle safety and readiness.
• Optimized travel times and improved reliability through effective route planning using GPS.
• Trained new operators on company policies and safety protocols for enhanced service.
• Maintained passenger safety during emergencies by following established protocols diligently.

• Operated floor equipment to maintained cleanliness and safety standards.
• Transport residents to and from their doctor appointments, dialysis etc.
• As a driver I also took residents out on outings at least twice a month.
• Trained new operators to performed the daily task as required as a residential driver.

Enhanced passenger satisfaction by addressing complaints and resolving issues promptly.

Supervised Baggage and Ticket agents to ensure efficient operations and service delivery.

Trained team members on customer service best practices to elevate the travel experience.

Collaborated with other departments to streamline processes and improve overall service efficiency.

Conducted regular performance reviews to promote accountability and enhance employee development.

Developed and implemented strategies to address recurring passenger concerns effectively.

Monitored and maintained compliance with industry regulations and company policies.