Jacinda Hedges
Toledo,OH
Summary
Accomplished Administrator at Heroes in Training LLC, adept in maintaining confidentiality and managing sensitive information. Demonstrated expertise in fostering inclusive environments and enhancing passenger satisfaction as a Paratransit Operator at VIA. Skilled in patience, empathy, and self-motivation, with a proven track record of improving service quality and operational efficiency.
Professional and prepared transportation specialist with strong focus on safety, efficiency, and customer service. Proven ability to adapt to changing needs and contribute to team success. Skilled in assisting passengers with special needs. Reliable, flexible, and results-driven.
Knowledgeable candidate provides excellent customer service to passengers from all walks of life. Offers directions, answers questions and resolves problems arising on shuttle. Proactive and dependable with excellent work ethic.
Overview
15
15
years of professional experience
Work History
Paratransit Operator
VIA
05.2024 - Current
- Fostered inclusive environments for diverse groups of passengers through compassionate assistance tailored toward individual needs.
- Improved passenger satisfaction by providing timely and efficient transportation services to individuals with disabilities.
- Managed challenging situations involving difficult passengers or unexpected events calmly and professionally, ensuring minimal disruptions to service quality.
- Contributed to continuous improvement initiatives by sharing feedback on operational challenges or areas for potential enhancement during team meetings or discussions with management.
Administrator
Heroes in Training LLC
01.2012 - 09.2024
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Maintained a safe and nurturing environment for children with strict adherence to state licensing regulations and center policies.
- Mentored new hires by providing thorough training on center policies, procedures, and best practices in childcare administration.
- Cultivated meaningful partnerships with community organizations for continued support of the childcare center''s mission and goals.
- Coordinated staff scheduling efficiently, maintaining appropriate child-to-staff ratios at all times.
Lead Teacher
ABC Angelcare
04.2010 - 12.2011
- Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Developed and implemented differentiated instruction strategies to accommodate diverse learning styles, resulting in increased student engagement and success.
- Planned and implemented different daily activities to enhance overall development and growth of every student.
- Conferred with parents about student progress to boost family involvement and enhance student support.
- Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
Education
Associate of Science - Medical Coding And Billing
Colorado Technical University
Colorado Springs, COSkills
- Positive attitude and demeanor
- Patience and empathy
- Safe driving practices
- Confidentiality and privacy
- Self-motivation and initiative
Work Preference
Work Type
Full TimePart TimeWork Location
RemoteTimeline
Paratransit Operator
VIA
05.2024 - Current
Administrator
Heroes in Training LLC
01.2012 - 09.2024
Lead Teacher
ABC Angelcare
04.2010 - 12.2011
Associate of Science - Medical Coding And Billing
Colorado Technical University
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