Selcha Brown
Mount Clemens,MI
Summary
Seasoned Paratransit Operator with a proven track record in enhancing customer satisfaction and safety at Suburban Mobility Authority for Regional Transport. Excelled in professional and safe driving practices, significantly reducing customer complaints. Skilled in vehicle inspection. Shows empathy for the passengers making sure they don't miss their ride, adept at ensuring passenger comfort and compliance with regulatory standards.
Overview
23
23
years of professional experience
Work History
Paratransit Operator
Suburban Mobility Authority for Regional Transport
02.2021 - Current
- Completed incident reports accurately and within required timeframes to maintain compliance with company policies and regulations.
- Demonstrated excellent communication skills when interacting with passengers, colleagues, and supervisors to maintain a positive work environment.
- Enhanced safety measures by conducting thorough pre-trip vehicle inspections and addressing potential issues promptly.
- Trained new paratransit operators on essential job functions including driving techniques, customer service skills, record-keeping responsibilities.
- Maintained accurate records of trips, mileage, and passenger information for organizational efficiency and regulatory compliance.
- Upheld company standards of professionalism and confidentiality when handling sensitive passenger information or discussing incidents with supervisors.
- Assisted passengers with boarding and disembarking the vehicle, ensuring their comfort and well-being throughout the journey.
- Reduced customer complaints by consistently adhering to established routes and schedules.
Dasher
DoorDash
10.2018 - Current
- Improved customer satisfaction by providing timely and accurate deliveries.
- Managed multiple orders simultaneously, prioritizing tasks to ensure efficiency.
- Utilized GPS navigation tools effectively to minimize travel duration while maximizing delivery capacity.
- Navigated efficiently through various delivery routes for expedited service.
- Enhanced communication with customers through proactive updates on order status.
Customer Satisfaction
AutoZone
06.2002 - 11.2019
- Improved customer satisfaction through timely deliveries and professional communication.
- Increased customer satisfaction by addressing concerns promptly and professionally.
- Interacted with customers to promote higher customer satisfaction ratings.
- Made sure to get the right parts for the customer.
- Suggest other parts for purchase to fix their car completely and correctly.
Education
Associate Of Applied Science - Criminal Justice
ITT Technical Institute
Clinton Township, MI11.2011
Skills
- Positive attitude and demeanor
- Patience and empathy
- Safe driving practices
- Self-motivation and initiative
- Inclement weather driving
- Professionalism and courtesy
- Vehicle inspection
- Route navigation
- Wheelchair securement procedures
- Clean driving record
- Defensive driving
Accomplishments
Promoted to Principal Trainer
Selected as Operator of the Year
Timeline
Paratransit Operator
Suburban Mobility Authority for Regional Transport
02.2021 - Current
Dasher
DoorDash
10.2018 - Current
Customer Satisfaction
AutoZone
06.2002 - 11.2019
Associate Of Applied Science - Criminal Justice
ITT Technical Institute
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