Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
Generic

Moises Lopez

Saratoga Springs,UT

Summary

Talented professional considered knowledgeable leader and dedicated problem solver. Brings over ten years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.

Overview

12
12
years of professional experience

Work History

Project Manager 1

Cvent
07.2021 - Current
  • Planned, designed, and scheduled phases for customers from Fortune 500 companies using Cvent SAAS software for onsite, hybrid or virtual projects.
  • Communicate consistently with project teams, including Business Analysts, Event Builders, Web Designers, Creative Designers, Onsite/Virtual Event Technicians, Logistics and more to ensure adherence to timelines and budgets.
  • Schedule and facilitate meetings between project stakeholders to discuss deliverables, schedules and conflicts including teams in the U.S., India and Europe.
  • Monitor project performance to identify areas of improvement and make adjustments.
  • Verify quality of deliverables and conformance to specifications before submitting to clients.
  • Work with third-party vendors to quote, order, and manage project specific materials withing budget requirements.
  • Plan onsite and virtual engagements and lead teams of contractors to deliver project requirements.
  • Provide exemplary customer service to client stakeholders and project team members to ensure yearly renewals of Cvent service.
  • Conduct software training for internal teams, clients and contractors to better use Cvent SAAS software for current and future projects.
  • Draft project reports to identify successful outcomes, insights and future recommendations.

Manager

Crucial Learning
02.2021 - 07.2021
  • Executed over 196 courses and marketing events per year both in-person and online, including paid public courses ($2.5 million in revenue a year) and lead generating marketing events.
  • Oversaw the innovation and scaling of online courses from 29 to 101 in a constantly changing environment.
  • Maintained margins for courses at 50% coordinating marketing efforts for courses to increase attendees and cutting operation costs.
  • Ensured a 24-hour maximum response time for all inquiries for 9000 plus customers by building customer intake queues.
  • Reduced errors in team processes by 30% by implementing tracking dashboards, improving training and localizing process documents.
  • Led team morale with a strong culture of communication, organization, accountability, innovation, and excellent customer service; coordinated short daily team check-in meetings and social activities to keep the team feeling connected in a virtual work environment.
  • Formulated the team SOAP and then delegated specific parts of the strategy to team members to help ensure goals are completed.
  • Created customer survey quarterly reports to provide suggestions on cross department change initiatives based on real customer feedback.
  • Accomplished multiple tasks within established timeframes.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Onboarded new employees with training and new hire documentation.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.

Marketing Event Operations Lead

Crucial Learning
09.2019 - 02.2021
  • Developed onboarding plan for new hires and a continuing training plan for a team of six full time event specialists.
  • Increased team efficiency by 30% by digitizing and revising all course processes in a constantly changing environment and by reducing information transfer redundancies between multiple platforms.
  • Coordinated the update and design of event websites with a modern look, improved registration paths and clearer event details.
  • Revised customer surveys to use digital tools to capture less biased and more helpful feedback including tracking for NPS scores.
  • Built vendor relationships through site visits, clear communication of event logistics and contract negotiation.
  • Served as Cvent Admin for API connections to Marketo, profiles and event templates.
  • Oversaw preparation and management of event budgets to deliver at or below projected costs.

Senior Marketing Events Coordinator

Crucial Learning, VitalSmarts
03.2016 - 09.2019
  • Assisted clients and attendees with registration, payments, invoicing, and other needs as they arise
  • Developed vendor relationships through site visits, communication logistics and contract negotiation.
  • Coordinated schedules and timelines for events.
  • Managed event logistics and operations.
  • Developed post-event reports to determine effectiveness of each event.
  • Reviewed event bills to confirm accuracy and approve payment.
  • Utilized internal databases to prepare and distribute guest lists, electronic invitations and registration processes.

Front Desk Agent

Sundance Resort
09.2015 - 03.2016


  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Built trust and coordinated with other departments to quickly respond to customers needs during their stay.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Used internal software to process reservations, check-ins and check-outs.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.


Company Manager

BYU
01.2013 - 01.2015
  • Booked travel including hotel, flights and meals for up entire company.
  • Scheduled photo-shoots, rehearsals and performances for company members.
  • Managed the budget the New York Actors showcase by cutting spending and reporting all expenses.
  • Created promotional materials including programs, website and social media posts.

Program Assistant

BYU Arts Department
01.2012 - 01.2015
  • Managed itineraries for over 40 different artist groups performing at BYU
  • Hosted groups by arranging ground transportations, meals and tours of facility
  • Maintained BYU arts website and created weekly marketing emails using the Pacmail platform.
  • Assisted with planning and coordinating day-to-day and special program activities.
  • Performed wide-ranging administrative, financial and service-related functions.

Education

MBA - Technology Management

Utah Valley University
Orem, UT
08.2021

Business And Event Management

Brigham Young University - Marriott School of Management
Provo, UT
04.2015

Skills

  • Data Review
  • Project Management
  • Client Relations
  • Project Planning
  • Microsoft Office Suite Expertise
  • Staff Training
  • Project Goals and Milestones
  • Advanced Troubleshooting
  • Status Updates
  • Customer Needs Assessments
  • Project Documentation
  • Effective Communication

Hobbies

Travel, Board Games (team strategy and party games), Film, Videos Games, Food

Timeline

Project Manager 1

Cvent
07.2021 - Current

Manager

Crucial Learning
02.2021 - 07.2021

Marketing Event Operations Lead

Crucial Learning
09.2019 - 02.2021

Senior Marketing Events Coordinator

Crucial Learning, VitalSmarts
03.2016 - 09.2019

Front Desk Agent

Sundance Resort
09.2015 - 03.2016

Company Manager

BYU
01.2013 - 01.2015

Program Assistant

BYU Arts Department
01.2012 - 01.2015

MBA - Technology Management

Utah Valley University

Business And Event Management

Brigham Young University - Marriott School of Management

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Moises Lopez