Moises Martinez-Camacho
Modesto,CA
Summary
Service Department Professional with 8 years of management experience, across a variety of equipment types. Proven track record of leading diverse teams to achieve proficiency, and drive gross profit growth. Highly organized and bilingual in English and Spanish, with a relentless drive for professionalism and success.
Overview
5
5
years of professional experience
Work History
Service Supervisor
Peterson CAT
02.2021 - Current
- Supervised 2 departments
- Managed team of 12 technicians, monitoring performance & provided feedback when needed
- Organized service schedules, & dispatched repairs based on technician competency
- Ordered parts & tracked shipments
- Handled customer inquiries and suggestions courteously and professionally.
- Maintained focus on gross profit
- Tracked customer equipment preventative maintenance history
- Managed SWIP (Work orders in progress)
- Opened work orders, Proof-read service reports, & ensured proper documentation
- Created quotes, recommended repairs, gained repair approvals, & communicated repair status with customers
- Collaborated with 3rd party vendors, & several internal departments for repairs
- Updated account information to maintain customer records.
- Utilized service software to manage interactions and track customer equipment repairs.
- Reviewed warranty coverages
- Compiled goodwill request to OEM manufacturer
- Trained in OEM Service/Parts software
- Responsible for employee evaluations, & salary changes
Service Supervisor
Bobcat Central Inc.
07.2020 - 10.2020
- Addressed customer/employee inquiries in welcoming professional demeanor
- Structured service department operations to increase company return efficiency, staying within budget, & minimizing loss
- Led team of 16 service department team members where daily schedules were created, while accommodating adjustments per work load
- Fostered individual employee growth through coaching when necessary, while also producing plan to reach personal goals
- Collaborated with all company departments to accomplish common goals as team
- Hosted team meetings to discuss, safety procedures, company briefings, team performance meetings
- Monitored operations to ensure schedules on track & to provide team members support
- Monitored inventory to stay within budget operation margins
- Preformed interviews & termination hearings with candidates/employees
Service Supervisor
PAPE Kenworth
04.2019 - 07.2020
- Led 20 team members while learning individual strengths/weaknesses providing efficiency to schedules
- Constant professional communication maintained with clients to keep informed of repair status and empathetic to any grievances
- Negotiated additional repair upsells to garner more revenue
- Maintained business relations with vendors to foster continued business
- Worked closely with different internal departments to reach common goals with each others assistance
- Maintained logs documenting client, equipment, transaction information & inputting data to keep current
- Arranged quotes for clients based on necessary repairs & recommended repairs
- Monitored daily operations, inventory, employees to ensure within schedule
- Hosted department meetings addressing company topics
- Maintained facility compliance under EPA, OSHA, & CDC regulations
Shop Foreman
Estes Express Lines
2 2016 - 04.2019
- Promoted to Shop Foreman after 2 years with Estes Express
- Oversaw fleet of 50 pieces of equipment & scheduled preventative maintenance (Tractors, Trailers, Forklifts, Company vehicles)
- Developed repair schedule to accommodate workflow needs & adapted schedule to unprecedented priorities
- Communicated as head of facility during company wide national fleet service meetings
- Inventory of parts, equipment, vehicles, shop supplies monitored
- Monitored daily operations to ensure workflow and provide support
- Organized monthly safety meetings & coached employees on areas needing improvement, also setting goals
- Collaborated with other departments to ensure smooth work flow and efficient organization operations
- Handled shop waste (HAZMAT) per EPA, State, County regulations
- Preformed labor to assist team in reaching monthly service goals
Education
College Courses - General Education Courses
Las Positas College
Livermore, CA2015
Industrial Diesel Technology -
Universal Technical Institute/Northern California
Sacramento, CA2013
High School Diploma -
Lathrop High School
Lathrop, CA2012
Skills
- 8 Year Management Experience
- Bilingual Spanish/English
- Public Speaking
- Data Entry
- SIS 20/ SIMSI
- Work Order Management
- Service Coordination
- Profit Management
- Business Relations Strategy
- Computer Proficiency
- Customer service
- Negotiating
- Professional Communication
- DOT/OSHA/FHWA/Hazardous Material/EPA Training
Timeline
Service Supervisor
Peterson CAT
02.2021 - Current
Service Supervisor
Bobcat Central Inc.
07.2020 - 10.2020
Service Supervisor
PAPE Kenworth
04.2019 - 07.2020
Shop Foreman
Estes Express Lines
2 2016 - 04.2019
College Courses - General Education Courses
Las Positas College
Industrial Diesel Technology -
Universal Technical Institute/Northern California
High School Diploma -
Lathrop High School
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