Result-driven supervisor with expertise in team leadership and operational management. Seeking entry level opportunities to enhance abilities while contributing to company's growth
Overview
1
1
year of professional experience
Work History
Supervisor
Chick-fil-A
Frederick, MD
04.2026 - Current
Directed daily operations of a team of 15 employees to ensure seamless business flow.
Led shift teams to maintain operational efficiency and high service quality.
Trained new hires on food safety protocols and customer service standards to ensure compliance and enhance customer experience.
Resolved customer complaints to ensure satisfaction and improve service recovery processes.
Conducted interviews and assisted in recruiting top talent for various positions.
Handled store finances to maintain accurate financial reporting and support operational integrity.
Monitored trends as "Guest experience and metric supervisor" and made necessary adjustments.
Team Member - Leader
Chick-fil-A
Frederick, Maryland
01.2025 - 04.2026
Conducted training sessions for new hires on Chick-Fil-A's work ethics
Collaborated with supervisors to meet monthly performance goals.
Supported supervisors during shifts to maintain efficient business operations.
Helped uphold cleanliness and organization standards in the store.
Education
Bachelor of Arts - Psychology
University of Maryland, Baltimore County
Baltimore, MD
06-2026
Skills
Project management
Team leadership
Staff management
Performance management
Employee training
Operational efficiency
Customer service
Affiliations
Assistant Head of Operations - The revivalist Hub, July 2024 - Dec 2024