Goal-driven Proofing Operator with a strong foundation in customer service and communication. Skilled in processing transactions, correcting and balancing errors, and resolving issues, eager to leverage adaptability and teamwork to enhance operational efficiency.
My current job duties consist of keying transactions that come from each branch of the bank, working and processing mobile files, inclearing files, creating statements for customers, assisting customers via phone and the chat feature in mobile banking.
Operated banking software to process customer transactions accurately and efficiently.
Assisted in training new staff on operational procedures and compliance standards.
Monitored workflow processes to identify areas for improvement and streamline operations.
This position was at The Magical Swan gift shop and provided me with my first experience in customer service and cash handling.
I graduated High School with an honor roll average and received several scholarships to pursue my college education in Fine Arts.
I completed two years of college courses before deciding to make Art a hobby rather than a career. I planned to enroll in college after making some further decisions. I then started my career with Watertown Savings Bank and decided against returning to college.