Molli Dunkin
Buda,Tx
Summary
A forward-minded individual with a knack for leadership and learning, looking to progress her career in the management realm. A unique eye for detail and a resolve to find solutions will ultimately contribute to the overall productivity of the company.
Overview
9
9
years of professional experience
Work History
Housekeeping Manager
PMI Austin Metro
Lakeway, TX
08.2023 - Current
- Ensured timely responses to all inquiries from guests through Airbnb and Vrbo.
- Monitored inventory processes to support seamless daily functions.
- Communicated repair needs to maintenance staff.
- Carried out consistent performance reviews of housekeeping team, pinpointing improvement areas.
- Led, motivated, and managed team of housekeepers.
- Applied organizational skills to prioritize workloads, coordinate schedules, and optimize cleaning efficiency.
Director of Housekeeping
Courtyard by Marriott
Dripping Springs, TX
10.2022 - 11.2023
- Enhanced communication between housekeeping staff and other departments, fostering a collaborative work environment that improved overall hotel operations.
- Increased team productivity by effectively delegating tasks and setting clear expectations for each staff member''s role within the department.
- Coordinated daily responsibilities for housekeeping staff.
- Conduct quality inspections on rooms to verify cleanliness standards.
- Organized effective shifts for laundry attendants, housekeepers, and housemen.
- Oversaw consistent monthly ordering of chemicals, linens, and amenities.
- Knowledge with fosse and quore
- Handled staffing needs through effective interviews and recruitment methods.
Housekeeping Coordinator
ILoveVacations
Dripping Springs, TX
05.2022 - 04.2023
- Manage schedules, coordinate daily tasks for cleaning staff, and arrange payments for staff
- Perform quality assurance checks daily
- Knowledge with Streamline, Breezeway, and Avaya systems
- Execute inspections to ensure rental homes are in order and stocked for incoming guests
Lead Bartender
Olive Garden
Anchorage, AK
05.2021 - 05.2022
- Provided excellent customer service to all guests while making handcrafted drinks specific to order
- Handled guest dissatisfaction with appropriate protocols
- Trained all incoming servers and bartenders on menu knowledge and serving practices
- Maintained and balanced cash drawer at beginning and end of shift
Manager
Arby's
Syracuse, NY
09.2016 - 04.2020
- Lead and inspired team to ensure customers had a positive and inviting experience by providing positive feedback and setting goals
- Ensured the restaurant remained clean and provided a safe environment by utilizing maintenance and food safety guidelines
- Simultaneously managed the drive thru and front register to ensure accuracy of orders and customer satisfaction
- Participated in the hiring process for incoming candidates
Sales Representative
Nation's Trading
Syracuse, NY
08.2018 - 11.2019
- Actively developed new business acquisitions
- Presented, promoted, and sold cigarettes using solid arguments to existing and prospective customers throughout the state of New York
- Supplied management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services
- Established, developed, and maintained positive business and customer relationships
Education
High School Diploma -
Cicero North Syracuse High School
Skills
- Scheduling
- Meeting facilitation
- Project management
- MS Office
- Strong interpersonal communication
- Point-of-sale systems
- Zoom proficient
- Problem solving
- Ordering cleaning supplies
- Training and mentoring
- Cleaning and sanitation
- Guest relations
- Folding clean laundry
- Task delegation
Timeline
Housekeeping Manager
PMI Austin Metro
08.2023 - Current
Director of Housekeeping
Courtyard by Marriott
10.2022 - 11.2023
Housekeeping Coordinator
ILoveVacations
05.2022 - 04.2023
Lead Bartender
Olive Garden
05.2021 - 05.2022
Sales Representative
Nation's Trading
08.2018 - 11.2019
Manager
Arby's
09.2016 - 04.2020
High School Diploma -
Cicero North Syracuse High School