MOLLIE ADAMS
Lenexa
Summary
Take charge, organized, self-motivated business professional known for effective customer and vendor relationship management, product tracking, and team leadership. Broad experience includes people management, reporting, event planning, data analyzing, and customer service. Excellent conflict resolution skills with proven ability to defuse high-stress situations. Dependable and detail-oriented with ability to manage multiple tasks and priorities.
Overview
20
20
years of professional experience
Work History
Category Operations Manager
US Foods
Lenexa, KS
01.2025 - Current
- Review assigned categories product assortment and gauge product penetration, noting slow or dead SKUs as well as growth opportunities.
- Responsible for profitable sales growth within assigned categories for their Area
- Ensure Area product assortment is in alignment with US Foods category strategy and work to reduce SKU duplication.
- Ensure all local customer needs are met and are aligned with the national strategies.
- Facilitate product training and new product introductions with the sales teams and leadership.
- Analyzed supply chain operations, identifying opportunities and proposing strategic solutions.
- Collaborated with vendors to negotiate contracts, optimizing procurement strategies.
- Developed and maintained relationships with external vendors and suppliers.
- Facilitated collaboration between departments through clear communication.
Associate Category Operations Manager
US Foods
Lenexa, KS
10.2022 - 01.2025
- Streamlined inventory management processes to enhance accuracy and reduce waste.
- Led cross-functional teams to implement process improvements, increasing operational efficiency.
- Analyzed supply chain performance data to identify areas for cost reduction and efficiency gains.
- Supported Category Operations Managers with analytics requests, local flyer item selection, rebate solicitation, Roll Out Book reviews, and assortment projects.
- Builds and maintains broker and vendor relationships and leverages internal resources to independently resolve and follow up on PSSA-related items.
- Collaborates cross-functionally to ensure timely, accurate communication of merchandising updates and issue resolution.
Administrative Assistant
US Foods
Lenexa, KS
09.2021 - 10.2022
- Scheduled appointments, meetings and events for management staff.
- Managed inventory to ensure all supplies were in stock and within budget.
- Provided secretarial and office management support while building cooperative working relationships.
- Managed office duties, ordered materials, organized workspaces, answered emails and made phone calls.
- Maintained relationships with multiple outside organizations to issue tickets to customers following all applicable guidelines.
- Assisted multiple other departments when needed. (Merchandising, Marketing, National Sales, Finance)
Account Coordinator
US Foods
Lenexa, KS
08.2018 - 09.2021
- Assist Account Executives with internal reporting, NIRs, DCTs, Market Baskets, and record-keeping.
- Effectively communicate and coordinate between the sales team (AE and CSR) for assigned customers.
- Assist Account Executives or National Sales leadership with miscellaneous administrative duties (e.g., travel planning, scheduling, printing).
- Plan and execute food/vendor shows for Premier and Vizient customers.
- Work with multiple departments to ensure the best for customers.
- Proactively identify opportunities to support AE in driving profit through analytical review of assigned customers, including driving compliance, conversions, penetration opportunities, and ATC communication.
- Help train and support new associates in both Customer Service and Account Coordinator rolls.
- Assist in the training of new Account Executives on specific systems and processes. (Tandem, SOUS, SODS, ISR, Tableau, Merlin, Omnitracs, SOA)
Customer Service Representative
US Foods
Lenexa, KS
02.2017 - 08.2018
- Promptly respond to general inquiries from customers, sales representatives, and other associates via telephone, email, and fax.
- Developed highly empathetic customer relationships and earned reputation for delivering exceptional customer service.
- Works with multiple departments to ensure the best for customers.
- Responsible for adequate training of new associates.
- Assist manager with extra duties assigned.
- Awarded Customer Service Representative and Culture Champion for 2017.
Assistant General Manager (and All FOH Positions)
Jose Peppers/Cactus Grill/Noodles and Company
Overland Park, KS
03.2006 - 02.2017
- Maintain year over year positive sales growth.
- Create a weekly schedule based on forecasted sales, prior week and yearly sales, and budget allotted for front and back of the house.
- Use strong mentorship skills to train new managers and develop their leadership skills.
- Recruited, trained, and mentored new hires for the grand opening of a new location.
Education
Elementary Education, Math, and, Science
University of Central Missouri
Warrensburg, Missouri05-2012
Skills
- Team Leadership
- Training/Development
- Analytical Thinking
- Detail Oriented
- Staff Supervision
- Microsoft Office-Word, PowerPoint, Excel
- Problem Solving
- Customer Service
- Event Planning
- Communication
- Working Collaboratively
- Reliable and Trustworthy
Accomplishments
- Customer Service Representative of the Year 2017
- Culture Champion 2018-2022
- Women's Foodservice Forum Attendee 2021
Timeline
Category Operations Manager
US Foods
01.2025 - Current
Associate Category Operations Manager
US Foods
10.2022 - 01.2025
Administrative Assistant
US Foods
09.2021 - 10.2022
Account Coordinator
US Foods
08.2018 - 09.2021
Customer Service Representative
US Foods
02.2017 - 08.2018
Assistant General Manager (and All FOH Positions)
Jose Peppers/Cactus Grill/Noodles and Company
03.2006 - 02.2017
Elementary Education, Math, and, Science
University of Central Missouri