Mollie Drach
Petaluma,CA
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Brings 10+ years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Personable Office Administrator with 6years of experience prioritizing multiple tasks requiring prompt solutions. Professional and welcoming in creating upbeat work environment.
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
12
12
years of professional experience
Work History
Office Administrator
Fishman Supply
Petaluma, CA
08.2019 - 08.2021
- Interacted with customers by phone, email or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.
- Maintained open communication with customers to foster positive relations and provide updates on issues.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Kept detailed records of supplies and office equipment use to budget and make orders for new supplies.
- Delivered clerical support by handling range of routine and special requirements.
- Evaluated office documentation to check accuracy and complete missing pieces, avoiding delays and maximizing team productivity.
- Kept accounts and records current by actively pursuing error resolutions and independently correcting problems.
- Reported on daily office activities to help managers stay on top of dynamic conditions and make proactive decisions.
- Supported coworkers with proactive correspondence management, document coordination and customer relations.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Reconciled account files and produced monthly reports to keep coworkers informed about office operations.
- Liaised with assorted base of customers and reps, addressing requests and inquiries via phone or email.
Claims Manager
First American Home Warranty
Santa Rosa, CA
01.2017 - 08.2019
- Determined proper course of action for claims processing.
- Championed insurance claims process by providing expert knowledge and building positive, trusting relationship to support clients during challenging times.
- Handled claims consistent with client and corporate policies, procedures, best practices and regulations.
- Documented and communicated timely claims information while supporting accurate outcomes.
- Manage up to 50 calls and up to 15 scheduled appointments daily to gather information to initiate claims process.
- Examined claims forms and other records to determine insurance coverage.
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Researched claims and incident information to deliver solutions and resolve problems.
- Maintained claims data in computer systems.
- Documented information gathered in field and uploaded data to company database for efficient processing using specialized software programs
- Assisted homeowners by coordinating vendor services, emergency repair, cleaning and contractors.
Prep Cook
The Cheesecake Factory
Corte Madera, CA
05.2015 - 12.2016
- Maintained clean, hygienic kitchen workspace by sweeping, mopping and taking out trash.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Washed, peeled and cut fruits and vegetables in advance to save time on food preparation.
- Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
- Maintained food safety and sanitation standards.
- Measured, weighed and mixed appropriate ingredients according to recipe directions.
Manager
SUBWAY®Restaurants
Petaluma, CA
07.2013 - 07.2014
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Developed and maintained relationships with customers and suppliers through account development.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Approved regular payroll submissions for employees.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
- Conducted monthly inventories of raw materials and components on work floor.
- Recorded inventory sales into organization's weekly income report.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
- Evaluated report data to proactively adjust and enhance operations.
- Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
- Prepared and recommended long-range plans for development of department personnel.
Bank Teller
Wellsfargo
Petaluma, CA
12.2011 - 07.2012
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Reconciled cash drawer and resolved discrepancies.
- Counted and packaged currency and coins.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Provided customer records, account statements and copies of checks.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Turned in excess cash to maintain drawer security.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Educated customers on use of banking website and mobile apps.
- Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
Office Assistant
Santa Rosa Junior College
Petaluma/Santa Rosa, CA
01.2010 - 08.2011
- Completed clerical tasks such as filing, copying and distributing mail.
- Interacted with customers by phone, email or in-person to provide information.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Delivered clerical support by handling range of routine and special requirements.
- Executed record filing system to improve document organization and management.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Managed multiple projects simultaneously using organizational and analytical skills.
Assistant Manager
Noah's Bagels
Petaluma, CA
06.2008 - 07.2009
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Grocery Checker
Petaluma Market
Petaluma, CA
04.2005 - 08.2006
- Pleasantly greeted customers and provided prompt and courteous service.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Removed trash, swept and mopped floors for professional appearance.
- Retrieved items for customers and verified prices.
- Helped customers complete purchases by moving heavy items, collecting payments and bagging purchases.
- Operated cash register to record transactions accurately and efficiently.
- Performed cash, card and check transactions to complete customer purchases.
Education
Bachelor of Arts - American Multi-Cultural Studies
Sonoma State University
Rohnert Park, CA12.2017
Associate of Arts - Social Sciences
Santa Rosa Junior College
Santa Rosa, CA05.2011
No Degree - Social Sciences
College of Marin
Marin, CANo Degree - Ethnic Studies
San Francisco State University
San Francisco, CAHigh School Diploma -
Petaluma High School
Petaluma, CA08.2006
Skills
- Workforce Management
- Team Management
- Inbound Phone Call Handling
- Office Management
- Maintaining Office Records
- Problem-Solving Techniques
Timeline
Office Administrator
Fishman Supply
08.2019 - 08.2021
Claims Manager
First American Home Warranty
01.2017 - 08.2019
Prep Cook
The Cheesecake Factory
05.2015 - 12.2016
Manager
SUBWAY®Restaurants
07.2013 - 07.2014
Bank Teller
Wellsfargo
12.2011 - 07.2012
Office Assistant
Santa Rosa Junior College
01.2010 - 08.2011
Assistant Manager
Noah's Bagels
06.2008 - 07.2009
Grocery Checker
Petaluma Market
04.2005 - 08.2006
Bachelor of Arts - American Multi-Cultural Studies
Sonoma State University
Associate of Arts - Social Sciences
Santa Rosa Junior College
No Degree - Social Sciences
College of Marin
No Degree - Ethnic Studies
San Francisco State University
High School Diploma -
Petaluma High School