Cristan Dominguez
Tempe,AZ
Summary
A devoted and hardworking management professional with a background in theatre management. Well versed in general administrative duties i.e. accounts payable, sales, guest service relations, payroll, scheduling, book keeping, inventory management, and overseeing onsite staff.
Motivated professional with excellent leadership, project management and problem-solving abilities developed several years of progressive administrative experience. Well-versed in all clerical needs of fast-paced offices and successful at adapting quickly to changing business demands. Diligent resource coordinator successful in accomplishing daily needs and exceeding performance targets.
Overview
9
9
years of professional experience
Work History
Office Administrator
Monogram Health
Tempe, Arizona
03.2024 - Current
- Coordinated and managed daily administrative operations of the office.
- Organized and maintained filing systems, including electronic databases and records.
- Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
- Greeted visitors warmly, handled inquiries and provided general information about the company.
- Composed correspondence such as letters, emails, memos, reports and other documents.
- Maintained supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
- Assisted with budget preparation by providing data entry support into financial tracking system.
- Maintained customer confidence and protected operations by keeping information confidential.
- Processed invoices on a timely basis according to established procedures.
- Prepared special reports by collecting, analyzing and summarizing information from various sources.
- Provided assistance with the planning of events such as staff meetings or conferences.
- Scheduled appointments for senior management team members using Outlook calendar system.
- Managed travel arrangements for employees including flight bookings, hotel reservations and car rental services.
- Monitored office equipment maintenance contracts ensuring all equipment is serviced regularly according to manufacturer's guidelines.
- Controlled access to restricted areas within the office building through issuing visitor badges.
- Ordered office furniture when necessary following approval from management team.
- Performed clerical duties such as photocopying, faxing and scanning documents.
- Organized monthly staff meetings ensuring agendas were distributed in advance.
- Supported Human Resources activities by maintaining personnel files in accordance with legal requirements.
- Created PowerPoint presentations for internal use or external clients when required.
- Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
- Processed financial documents, contracts, expense reports and invoices.
- Replenished office supplies, placing new orders for restocking to maintain inventory.
- Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
- Created memos, letters and other documents, fostering internal and external communication.
- Filtered emails based on importance and escalated issues to leadership.
- Used specialized accounting software to debit, credit and total accounts on computer spreadsheets and databases.
- Automated office operations by managing client correspondence and data communications.
- Collaborated with administrative support to oversee calendars and prioritize meetings and appointments.
- Checked figures and postings for correct entry and proper codes.
- Explained company personnel policies, benefits and procedures to employees or job applicants.
- Managed service agreements and purchase orders to drive budget performance and meet schedule requirements.
- Coordinated and directed organization's financial and budget activities to fund operations, maximize investments and increase efficiency.
- Coordinated onsite training events with outside vendors and online webinars.
- Coordinated with IT department to resolve technical issues and maintain office software updates.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Produced thorough, accurate and timely reports of project activities.
- Reviewed completed work to verify consistency, quality, and conformance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Recruited and trained new employees to meet job requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Assigned work and monitored performance of project personnel.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Created and managed budgets for travel, training, and team-building activities.
- Analyzed business performance data and forecasted business results for upper management.
- Proposed or approved modifications to project plans.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Implemented quality control measures to uphold company standards.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
Front Desk Administrative Assistant
Monogram Health
Tempe, Arizona
04.2023 - 03.2024
- Greeted and welcomed customers, answered inquiries, and directed them to the appropriate personnel.
- Managed incoming calls, took messages, and routed calls to the correct departments or staff members.
- Maintained office supplies by ordering materials as needed, organizing inventory, and stocking shelves.
- Provided administrative support to all departments in the company including filing documents electronically or physically.
- Scheduled appointments for clients using calendar software programs such as Outlook.
- Assisted with travel arrangements for employees including booking flights, hotels, rental cars, and other transportation services.
- Created spreadsheets in Excel to track customer orders or employee time off requests.
- Processed invoices and payments from customers on a daily basis.
- Organized meetings between management staff and outside vendors as requested by supervisors.
- Prepared documents such as letters, memos, reports, presentations. using MS Office applications like Word and PowerPoint.
- Monitored office equipment maintenance schedules to ensure proper functioning of machines like printers or copiers.
- Compiled data from multiple sources into a single spreadsheet for analysis purposes.
- Coordinated with external vendors to arrange deliveries of products or services ordered by the company's clients.
- Handled confidential information with discretion according to departmental policies and procedures.
- Generated purchase orders for approved items following approval from department managers.
- Reconciled discrepancies between invoices received from suppliers against what was ordered by the company's purchasing department.
- Organized corporate events such as conferences or seminars when required by senior management team members.
- Issued visitor badges upon arrival at the front desk area per security protocols set forth by the organization.
- Performed administrative support tasks, completing duties within required timeframes.
- Responded to messages and emails to the office and transferred correspondence.
- Maintained general office organization and cleanliness.
- Managed office personnel schedules and implemented coverage for increased work demands or unexpected absences.
- Produced and distributed memos, newsletters, and other forms of communication.
- Developed and maintained filing systems, ensuring easy access to critical information.
- Conducted orientation for new staff, ensuring smooth integration into the team.
- Enhanced office security protocols, ensuring the safety and privacy of staff and patients.
- Monitored waiting area, ensuring cleanliness and compliance with safety protocols.
- Coordinated meeting logistics, including room booking, equipment setup, and catering arrangements.
- Implemented office policies and procedures to improve efficiency and compliance.
- Assisted with financial reporting, providing essential data for budgeting and planning.
- Processed incoming and outgoing mail, ensuring timely distribution and confidentiality.
- Managed office supply inventory, placing orders and controlling costs.
- Greeted and assisted visitors, providing exceptional customer service and maintaining a welcoming environment.
- Handled billing and invoicing tasks, ensuring accuracy and timely payments.
- Compiled and prepared reports and documents, supporting management decision-making.
- Coordinated staff schedules, balancing office needs with individual availability.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
Member Advisor
Monogram Health
Tempe, Arizona
11.2022 - 02.2023
- Provided guidance to members on how to access and use their benefits
- Assisted with account opening processes by verifying information, collecting required documents, and entering data into the system.
- Communicated with customers in person or over the phone to answer inquiries or provide assistance related to their accounts.
- Maintained updated records of member accounts in accordance with established procedures.
- Developed methods for tracking and managing scheduling data, including shift assignments and time off requests.
- Created and maintained patient medical records, ensuring accuracy and compliance with regulations.
- Processed incoming referrals for new patients, verifying insurance information and scheduling appointments accordingly.
- Provided support to physicians in the form of appointment scheduling, answering phones, verifying insurance coverage and handling other administrative duties as needed.
- Assisted patients with billing inquiries, resolving any issues quickly and efficiently.
- Maintained a high level of customer service when interacting with patients over the phone or in person.
Assistant Manager 4
Harkins Theatres
04.2021 - 10.2022
- Direct onsite management member in charge of overall facility management & wellbeing
- Ensuring smooth building, staff, and equipment operations
- Overseeing staff development and ensuring best practice standards are reached
- Adherence to optimal communication techniques between the team and the visitors
- Addressing visitors' and team members' concerns
- Making phone calls to address concerns that have been raised
- Placing supply orders to satisfy the needs of the facility while staying below budget
Sales Associate
Verizon Communications
10.2020 - 02.2021
- Overcame and exceeded expectations
- Suggestion of sales such as upselling and or the promotion of products
- Achieved and surpassed monthly sales targets
- Troubleshooting and getting through roadblocks
- Provided comprehensive verbal breakdown of electronics, as well as information on how to utilize products
Assistant Manager 4
Harkins Theatres
03.2019 - 10.2020
- Ensuring smooth building, staff, and equipment operations
- Overseeing team development and ensuring best practice standards are met or exceeded
- Adherence to optimal communication techniques between the team and the visitors
- Placing supply orders to meet the facility's demands while staying within budget
- Professionally addressing visitors' and team members' concerns
- Making outbound phone calls to address concerns that have been raised
Assistant Manager 3
Harkins Theatres
01.2018 - 10.2022
- Ensuring the building's operation and upkeep
- Consistent monitoring of on-site staff and customer well-being
- Ensuring easy communication and knowledge of work processes
- Attendance budgeting to ensure on-site staffing meets available funds
- Solving operational confusions
Assistant Manager 2
Harkins Theatres
09.2017 - Current
- Auditing tills and verifying cash balances are accurate
- Sending Microsoft Excel audit reports via Microsoft Email
- Addressing audited cash drawers
- Testing general equipment to confirm performance
- Verifying good presentation and upkeep throughout the workplace
Assistant Manager 1
Harkins Theatres
05.2017 - 10.2022
- Provided excellent hospitable customer service skills during team & guest interactions
- Tested general equipment to validate performance
- Verified correct presentation and upkeep throughout the workplace
- Deep cleaned as needed to give the greatest guest experiences
- Regularly completed inventory management
Assistant Team Lead
Harkins Theatres
08.2016 - 10.2022
- Provided advice and counsel to best follow workplace guidelines
- Verified accuracy and competency of team members' work
- Organized products to give best presentation practices
- Balanced till and oversaw general till practices of team members
- Assisted by ensuring best workplace practices were followed
Assistant Team Member
Harkins Theatres
03.2016 - 10.2022
- Provided high quality courteous interaction with guests
- Performed varied light cleaning to ensure everything is tidy and presentable
- Maintained a balanced till and supplied accurate change
- Selling tickets and assisting returning visitors with missing materials
- Promoted corporate items and upsold products on a regular basis
- Preparing cuisine and verifying products to guarantee accurate inventory supply
Education
Arizona Title 4 Liquor License -
01.2021
OSHA Scaffolding -
01.2019
High School Diploma -
01.2016
Skills
- Telephone reception
- Operations Management
- Meeting Coordination
- Administrative Support
- File Maintenance
- Customer Engagement
- Project Management
- Payroll Administration
- Workforce Management
- Human Resources
- Mail handling
- Tax Preparation
- Document Scanning
- Bookkeeping
- Billing oversight
- Business Administration
- Scheduling
- Office Supply Management
- Word Processing
- Report Preparation
- Staff Management
- Spreadsheet development
- Event Coordination
- Expense Reporting
- Technical Support
- Database entry
- Managing office supply inventory
- Budget support
- Budgeting assistance
- Office Management
- Performance Improvement
- Supply Inventory
- Mail Routing
- Leadership and supervision
- Planning events
- Payroll
- Calendar Management
- Inbound phone call handling
- Office Administration
- Billing and coding
- Financial services support
- Time Management
- Verbal Communication
- Payroll and accounts payable and receivable
- Processing expenses
- Booking travel
- Scanning and copying
- Business Correspondence
- Meeting planning
- Schedule and calendar management
- Scheduling appointments
- Hospitality and accommodation
- Document Management
- File Organization
- Inventory Management
- Salesforce Management
- Travel Arrangements
- Customer Relationship Management (CRM)
- Strategic Planning
- Ethics-focused
Timeline
Office Administrator
Monogram Health
03.2024 - Current
Front Desk Administrative Assistant
Monogram Health
04.2023 - 03.2024
Member Advisor
Monogram Health
11.2022 - 02.2023
Assistant Manager 4
Harkins Theatres
04.2021 - 10.2022
Sales Associate
Verizon Communications
10.2020 - 02.2021
Assistant Manager 4
Harkins Theatres
03.2019 - 10.2020
Assistant Manager 3
Harkins Theatres
01.2018 - 10.2022
Assistant Manager 2
Harkins Theatres
09.2017 - Current
Assistant Manager 1
Harkins Theatres
05.2017 - 10.2022
Assistant Team Lead
Harkins Theatres
08.2016 - 10.2022
Assistant Team Member
Harkins Theatres
03.2016 - 10.2022