Naomi Fells
Bridge City,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Office Administrator
Dr. Jerry Burd
Beaumont, TX
01.2021 - Current
- Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
- Composed correspondence such as letters, emails, memos, reports and other documents.
- Ordered office furniture when necessary following approval from management team.
- Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
- Greeted visitors warmly, handled inquiries and provided general information about the company.
- Performed clerical duties such as photocopying, faxing and scanning documents.
- Organized and maintained filing systems, including electronic databases and records.
- Replenished office supplies, placing new orders for restocking to maintain inventory.
- Created memos, letters and other documents, fostering internal and external communication.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Dental Assistant
Dr. Jerry Burd
Beaumont, TX
01.2021 - Current
- Maintained a neat, clean and organized environment throughout the office.
- Educated patients on proper oral hygiene techniques and habits.
- Prepared dental materials such as amalgam, composite resin, impression material and cements for use by the dentist.
- Assisted dentist in providing dental treatment to patients, including taking patient medical histories and vital signs.
- Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
- Kept accurate records of dental treatments provided for each patient's visit.
- Ordered supplies necessary for daily operations of the practice.
- Provided support services such as stocking rooms with supplies, cleaning trays and changing linens between patients.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Provided chair-side assistance during dental examinations and procedures to boost efficiency and calm nervous patients.
- Educated patients on treatment procedures and post-procedure home care.
- Built loyal patient following and retained return patients by providing empathetic and caring service.
- Took medical and dental history and recorded vital signs of patients.
- Briefed patients on dental procedures and payment plans to help make informed decisions.
Education
Some College (No Degree) - Business Administration And Management
Lamar State College
OrangeSkills
- Office Supply Management
- Scheduling
- Customer Engagement
- Document Scanning
- Telephone reception
- File Organization
- Schedule and calendar management
- Verbal Communication
- Office Administration
- Managing office supply inventory
- Reception desk management
- Periodontics
- First Aid Training
- Stress management techniques
- Data Entry
- Telephone skills
- Multi-line telephone skills
- Calm Demeanor
- Medical billing and collections
Certification
- CPR Certified
- Certified Dental Assistant
References
References available upon request.
Timeline
Office Administrator
Dr. Jerry Burd
01.2021 - Current
Dental Assistant
Dr. Jerry Burd
01.2021 - Current
Some College (No Degree) - Business Administration And Management
Lamar State College