Summary
Overview
Work History
Education
Skills
Timeline
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Mollie Loresch

New York,NY

Summary

Motivated professional well-versed in building productive relationships, resolving complex issues, and winning customer loyalty. Brings four-year background maintaining customer satisfaction and contributing to company success.

Overview

5
5
years of professional experience

Work History

Assistant Manager of Customer Service

Erno Laszlo
11.2020 - Current
  • Promoted a positive and inclusive working culture that emphasized collaboration, teamwork, and mutual respect among all employees.
  • Contributed to revenue growth by identifying opportunities for process improvements that increased productivity while maintaining high standards of service quality.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Freelance Licensing Assistant

Hanesbrands
01.2020 - 03.2020
  • Assisted in creating compelling presentations for prospective licensees, showcasing the value of partnering with our organization.
  • Collaborated with product development teams to ensure licensed products met quality standards and brand guidelines.
  • Performed routine data entry or document management.
  • Provided Licensees with an assortment of physical and digital resources such as swatches, artwork, and graphics.
  • Researched emerging trends and evaluated brand collaboration opportunities, contributing to the development of concepts for successful pitches

Freelance Office Assistant

Hanesbrands
09.2019 - 10.2019
  • Supported staff on special assignments and ad hoc projects.
  • Implemented effective systems for organizing and maintaining office supplies
  • Packed and unpacked boxes for corporate relocation.

Education

Bachelor of Arts - Psychology

University of Maine
Orono, ME
05.2018

Skills

  • Microsoft Outlook, Word, and Excel
  • Shopify
  • Gorgias and Zendesk
  • Netsuite
  • Celigo
  • Dependable Solutions

Timeline

Assistant Manager of Customer Service

Erno Laszlo
11.2020 - Current

Freelance Licensing Assistant

Hanesbrands
01.2020 - 03.2020

Freelance Office Assistant

Hanesbrands
09.2019 - 10.2019

Bachelor of Arts - Psychology

University of Maine

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Mollie Loresch