Mollie Loresch
New York,NY
Summary
Motivated professional well-versed in building productive relationships, resolving complex issues, and winning customer loyalty. Brings four-year background maintaining customer satisfaction and contributing to company success.
Overview
5
5
years of professional experience
Work History
Assistant Manager of Customer Service
Erno Laszlo
11.2020 - Current
- Promoted a positive and inclusive working culture that emphasized collaboration, teamwork, and mutual respect among all employees.
- Contributed to revenue growth by identifying opportunities for process improvements that increased productivity while maintaining high standards of service quality.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Freelance Licensing Assistant
Hanesbrands
01.2020 - 03.2020
- Assisted in creating compelling presentations for prospective licensees, showcasing the value of partnering with our organization.
- Collaborated with product development teams to ensure licensed products met quality standards and brand guidelines.
- Performed routine data entry or document management.
- Provided Licensees with an assortment of physical and digital resources such as swatches, artwork, and graphics.
- Researched emerging trends and evaluated brand collaboration opportunities, contributing to the development of concepts for successful pitches
Freelance Office Assistant
Hanesbrands
09.2019 - 10.2019
- Supported staff on special assignments and ad hoc projects.
- Implemented effective systems for organizing and maintaining office supplies
- Packed and unpacked boxes for corporate relocation.
Education
Bachelor of Arts - Psychology
University of Maine
Orono, ME05.2018
Skills
- Microsoft Outlook, Word, and Excel
- Shopify
- Gorgias and Zendesk
- Netsuite
- Celigo
- Dependable Solutions
Timeline
Assistant Manager of Customer Service
Erno Laszlo
11.2020 - Current
Freelance Licensing Assistant
Hanesbrands
01.2020 - 03.2020
Freelance Office Assistant
Hanesbrands
09.2019 - 10.2019
Bachelor of Arts - Psychology
University of Maine
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