Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
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Shawna Warner

Sanford,ME

Summary

Results-driven Assistant Manager of Customer Service at Hannaford, recognized for optimizing customer flow and enhancing employee performance. Achievements include implementing staff training programs that elevated service standards and streamlined supply management processes. Proficient in Microsoft Office with strong multitasking capabilities, ensuring effective policy enforcement for a consistent customer experience.

Overview

25
25
years of professional experience

Work History

Assistant Manager of Customer Service

Hannaford
Sanford, ME
07.2000 - Current
  • Manage associate on the sales floor for the most effective customer flow
  • Provide guidance and training as needed to help improve associates skills and give greater flexibility while scheduling
  • Enforce all company policies, practices and procedures in a fair and consistent manner
  • Schedule and maintain the departments staff based on store needs
  • Be knowledgeable about and be able to preform all positions trained for in an competent manner, which include customer service clerk, cashier, service desk, service leader, bookkeeper and assistant customer service manager
  • Maintain supplies at an acceptable level

Opener

SUBWAY®Restaurants
Wells, ME
05.2005 - 01.2007
  • Open store-prep supplies needed through out the day, making sure to pay attention to food safety protocols (dated supplies, cleanliness, product temp)
  • Make sure the front of the store is kept clean and supplies are well stocked
  • Make sure associates are following all procedures and practices as needed, and managing breaks as needed by customer flow

Education

Bachelor of Science - Geology

University of New Hampshire
Durham
05-2006

Skills

  • Customer service
  • Employee training
  • Policy enforcement
  • Staff scheduling
  • Supply management
  • Skilled multi-tasker
  • Microsoft outlook, word, and Excel

Affiliations

  • Gardening and house plants
  • Baking-both sweet and savory
  • Reading and puzzles
  • Knitting/Crocheting
  • Crafts and building
  • Refinish furniture

Accomplishments

  • Power of You Champion May 2023
  • Power of You Champion for the Year 2023

Timeline

Opener

SUBWAY®Restaurants
05.2005 - 01.2007

Assistant Manager of Customer Service

Hannaford
07.2000 - Current

Bachelor of Science - Geology

University of New Hampshire

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Shawna Warner