Mollie Miller
Round Rock,TX
Summary
Dynamic Recovery Support Specialist with a proven track record at Cenikor Austin, skilled in behavioral health interventions and relapse prevention. Adept at fostering client relationships and developing individualized recovery plans, enhancing client engagement and progress. Committed to promoting mental health awareness and delivering empathetic support to diverse populations.
Overview
27
27
years of professional experience
Work History
Recovery Support Specialist
Cenikor Austin
Austin, TX
04.2025 - 03.2026
- Facilitated recovery meetings to support client engagement and progress.
- Developed individualized recovery plans in collaboration with clients and treatment teams.
- Monitored client behavior and provided timely interventions to ensure safety.
- Assisted clients in accessing community resources for sustained recovery support.
Behavior Technician
Cenikor
Austin, TX
10.2024 - 04.2025
- Collaborated with multidisciplinary teams to enhance client care strategies.
- Maintained accurate documentation of client interactions and treatment progress.
- Educated clients on coping strategies and life skills development.
- Fostered a supportive environment for clients through positive reinforcement strategies.
- Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
- Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
- Developed strong rapport with clients and their families, fostering trust and open communication throughout the therapeutic process.
Paramedic/FTO
Channelview Fire Dept
Channelview, TX
05.2000 - 10.2020
- Supervised daily station activities such as equipment checks, facility maintenance tasks, and fitness training routines among crew members.
- Collaborated with healthcare teams to ensure effective patient transport and treatment.
- Monitored vital signs and documented patient information accurately during assessments.
- Operated advanced medical equipment, including defibrillators and oxygen delivery systems.
- Developed protocols for incident reporting to enhance operational efficiency and accountability.
- Led community outreach programs to educate the public on emergency preparedness and first aid.
- Implemented quality improvement initiatives to enhance patient outcomes and service delivery efficiency.
- Delivered advanced cardiac life support (ACLS), basic life support (BLS), and pediatric advanced life support (PALS) under pressure.
- Delivered compassionate care to patients with a variety of medical emergencies, including cardiac arrests, traumas, strokes, and respiratory distress.
- Improved patient outcomes by providing timely and accurate assessments, treatments, and interventions.
- Worked en-route to hospital to prepare patients for arrival or surgery and control wounds.
- Documented patient care accurately using electronic medical records software according to regulatory guidelines for billing purposes and continuous quality improvement initiatives.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Transferred patients safely and securely to medical facilities for continued care.
- Ensured patient safety by adhering to strict protocols for proper lifting techniques, equipment use, and infection control.
- Responded to daily emergencies and worked alongside firemen and EMTs.
- Triaged injuries by communicating with patients, bystanders and family members and identified appropriate medical facility for transport.
- Increased survival rates with rapid recognition of life-threatening conditions and swift initiation of appropriate interventions.
- Coordinated with other emergency services personnel such as police officers and firefighters during complex incidents for optimal scene management and resource allocation.
- Managed challenging or combative patients using de-escalation techniques and appropriate physical restraints when necessary, prioritizing safety for both the patient and medical team.
Firefighter Captain
Channelview Fire Dept
Channelview, TX
08.1999 - 10.2020
- Supervised emergency response operations to ensure effective and safe firefighting strategies.
- Trained and mentored junior firefighters in rescue techniques and equipment usage.
- Developed training programs that enhanced team performance and operational readiness.
- Coordinated fire prevention initiatives, educating community members on safety protocols.
- Implemented efficient resource allocation during emergency incidents to optimize response times.
- Evaluated incident reports to identify trends and improve future firefighting tactics.
- Collaborated with local agencies to enhance inter-departmental communication during emergencies.
- Led post-incident reviews, fostering a culture of continuous improvement within the team.
- Increased firefighter safety by implementing risk management principles into operational guidelines and decision-making processes.
- Cultivated positive working relationships with local government officials and community leaders to address fire safety concerns proactively.
- Developed incident action plans to effectively manage resources during complex emergencies.
- Managed personnel scheduling to maintain optimal staffing levels for both emergency response and station duties.
- Evaluated team members'' skills regularly to identify areas for improvement and provided targeted training opportunities accordingly.
- Implemented new technologies into department practices to enhance overall efficiency and effectiveness in responding to emergencies.
- Assisted neighboring departments when needed, fostering a strong interagency support system for improved emergency response capabilities.
- Promoted community awareness of fire safety through participation in educational programs and events.
- Conducted investigations of fires to determine origin, cause, and circumstances, providing valuable information for prevention efforts.
- Streamlined communication between crews by establishing clear protocols and standard operating procedures during critical incidents.
- Collaborated with other agencies for coordinated response during multi-agency incidents, maximizing resource utilization.
- Enhanced team performance through consistent training, evaluations, and feedback on fireground operations.
- Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
- Conducted periodic firefighter written performance evaluations and completed written recommendations on probationary firefighters.
- Made daily inspections of facilities and equipment.
- Inspected apparatus, equipment, grounds, and stations for proper order and condition.
- Led team in fighting fires and exercised considerable judgment in deciding best way to extinguish based on type of fuel and environment.
- Assessed scenes, coordinated responses and communicated critical details to superiors through two-way radios.
- Oversaw scene operations and assigned firefighters to strategic locations.
Paramedic Supervisor
Americans EMS
Livingston
03.2009 - 10.2012
- Evaluated emerging trends and new technologies in the field of emergency medical services to ensure that the team remained at the forefront of best practices.
- Contributed to the development of department-wide policies, procedures, and protocols aimed at enhancing operational effectiveness.
- Conducted regular quality assurance audits of patient care records, identifying areas for improvement and implementing necessary changes.
- Reduced response time for critical incidents by optimizing crew deployment strategies.
- Improved overall team performance by implementing a comprehensive performance evaluation system.
- Served as a liaison between the EMS department and other health care organizations to facilitate collaboration on projects that improve patient outcomes.
- Enhanced emergency response efficiency by streamlining communication and coordination between paramedics.
- Ensured compliance with all state and federal regulations for EMS operations, maintaining a flawless safety record.
- Developed strong relationships with local hospitals and healthcare providers, ensuring smooth patient handoffs and improved care coordination.
- Collaborated with community partners to provide public education on emergency preparedness and injury prevention initiatives.
- Increased patient survival rates through rigorous training of paramedic staff in advanced life support techniques.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
Paramedic Field Supervisor
San Jacinto Co
Coldspring, TX
03.2009 - 10.2012
- Supervised daily operations of EMS teams to ensure compliance with protocols and standards.
- Coordinated emergency response efforts, optimizing resource allocation and response times.
- Trained and mentored paramedics on advanced life support techniques and equipment usage.
- Conducted performance evaluations to enhance staff development and team efficiency.
- Implemented quality assurance measures to improve patient care outcomes and service delivery.
- Developed training programs focused on operational readiness and safety procedures for team members.
- Collaborated with healthcare providers to streamline communication during critical incidents.
- Analyzed incident reports to identify trends, driving improvements in operational strategies and protocols.
- Addressed public concerns regarding emergency medical services by attending community meetings and providing clear explanations about service delivery.
- Managed scheduling, payroll, and personnel matters for the paramedic team to maintain optimal staffing levels at all times.
- Facilitated continuing education opportunities for paramedic staff, promoting a culture of continuous learning and professional development.
- Upheld high standards of professionalism within the team by modeling ethical behavior in all aspects of work.
- Addressed any performance or disciplinary issues within the team promptly and fairly, ensuring a positive work environment for all staff members.
- Implemented an effective inventory management system for medical supplies and equipment, reducing waste and controlling costs.
- Coordinated with other emergency services agencies during mass casualty incidents to optimize resource utilization and ensure seamless incident management.
Education
Bachelor of Science - Emergency Management
Texas A&M University
College Station, TX08.1995
High School Diploma - Medical Technology
Pearland High School
Pearland, TX06.1990
Skills
- Behavioral health interventions
- Mental health awareness
- Professional boundaries
- Relapse prevention
- Family support
- Multicultural competence
- Self-care promotion
- Recovery planning
- Goal setting assistance
- Empathy development
- Substance abuse
- Peer support expertise
- Psychoeducation delivery
- Client relationship building
- Documentation
- Investigation techniques
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Active listening
- Team collaboration
- Organizational skills
Timeline
Recovery Support Specialist
Cenikor Austin
04.2025 - 03.2026
Behavior Technician
Cenikor
10.2024 - 04.2025
Paramedic Supervisor
Americans EMS
03.2009 - 10.2012
Paramedic Field Supervisor
San Jacinto Co
03.2009 - 10.2012
Paramedic/FTO
Channelview Fire Dept
05.2000 - 10.2020
Firefighter Captain
Channelview Fire Dept
08.1999 - 10.2020
Bachelor of Science - Emergency Management
Texas A&M University
High School Diploma - Medical Technology
Pearland High School