Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Mollie DelVecchio

Rochester,NY

Summary

Dynamic leader with extensive experience at Paychex Inc, excelling in product lifecycle management and fostering team motivation. Demonstrated success in enhancing product support processes and resolving complex customer issues, ensuring streamlined operations and superior service delivery. Skilled in staff training and adept at driving results through effective prioritization and task delegation.

Overview

11
11
years of professional experience
1
1
Certification

Work History

401(k) Internal Product Support Supervisor

Paychex Inc
Rochester, NY
08.2023 - Current
  • Guided employees in handling difficult or complex problems.
  • Resolved conflicts between customers and internal teams by providing clear communication channels and ensuring all parties had a full understanding of the situation at hand.
  • Identified areas of improvement within the product support process and implemented corrective action plans.
  • Managed multiple projects simultaneously while meeting deadlines in a fast-paced environment.
  • Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
  • Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
  • Implemented departmental policies and standards in conjunction with management to streamline internal processes.
  • Managed groups with a headcount ranging between 11 and 16.

Senior Product Specialist

Paychex Inc
Rochester, NY
03.2014 - 08.2023
  • Facilitated communication between employers, employees, and service providers.
  • Responded promptly to customer inquiries regarding their retirement accounts.
  • Coordinated with third-party administrators to ensure timely deposits into customer accounts.
  • Exuded professional expertise and resourcefulness to gain trust and confidence of clients, vendors and other professionals.
  • Analyzed customer data to ensure accuracy of contributions, distributions, loans, and other transactions.

Education

Bachelor of Science - Sociology

Longwood University
Farmville, VA
12-2013

Skills

  • Product lifecycle management
  • Results-driven mindset
  • Staff training and development
  • Task delegation
  • Team motivation
  • Prioritization
  • PensionPro Software Proficiency
  • Skilled in Utilizing ASC Software
  • Experience with Salesforce

Certification

  • QKA

References

References available upon request.

Timeline

401(k) Internal Product Support Supervisor

Paychex Inc
08.2023 - Current

Senior Product Specialist

Paychex Inc
03.2014 - 08.2023

Bachelor of Science - Sociology

Longwood University

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Mollie DelVecchio