Mollie Thompson
Milwaukee,WI
Summary
Results-driven onboarding specialist with a strong background in customer success, seeking to transition into a sales role. Skilled in building rapport, understanding customer needs, and driving engagement, with a passion for delivering exceptional service and achieving business growth. Eager to leverage my communication and problem-solving abilities to contribute to a dynamic sales team and exceed revenue goals.
Overview
6
6
years of professional experience
Work History
Senior Onboarding Specialist
SpotHopper
Milwaukee, WI
10.2022 - Current
- Facilitated cross-team communication to ensure successful customer onboarding onto the SpotHopper platform.
- Assisted with product onboarding, including account setup, feature configuration, and troubleshooting.
- Provided timely responses that exceeded expectations according to company standards.
- Maintained accurate records of all interactions with customers in a CRM system.
- Successfully managed between 70 and 100 client accounts at a time.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
Server
Cafe Benelux
Milwaukee, WI
05.2019 - 10.2022
- Always completed all seven steps of service, often in a high-volume environment.
- Retained a thorough knowledge of every single menu item to provide the best recommendations & experience for my guests.
- Assisted in training new servers.
Residential Realtor
Keller Williams
New Berlin, WI
04.2021 - 04.2022
- Provided comprehensive assistance to buyers throughout the home purchasing journey.
- Coordinated inspections, appraisals, and other related activities to successfully get clients to closing.
- Ensured top deals through strategic contract negotiations.
- Provided advice on current market conditions and trends in residential real estate.
- Researched comparable properties in order to accurately assess value of listed homes.
- Consistently organized and hosted open houses to support both my own listings and those of my fellow agents.
Education
Bachelor of Arts - Advertising
University of Wisconsin, Milwaukee
Milwaukee, WI05-2021
Skills
- Microsoft Office
- Google Suite
- HubSpot
- GitHub
- Slack
- Communication
- Active listening
- Empathy
- Adaptability
- Self-motivated
Accomplishments
- Earned Top Performing Onboarding Rep of Q2 2023 at SpotHopper
- Earned Top Performing Onboarding Rep for the year of 2023 at SpotHopper
- Awarded a trip to San Diego in May of 2024 for taking first in SpotHopper's June Customer Health Point competition.
Timeline
Senior Onboarding Specialist
SpotHopper
10.2022 - Current
Residential Realtor
Keller Williams
04.2021 - 04.2022
Server
Cafe Benelux
05.2019 - 10.2022
Bachelor of Arts - Advertising
University of Wisconsin, Milwaukee
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