Tannor Allar
Milwaukee,WI
Summary
Results-Driven Onboarding Specialist with a strong background in customer success, bringing proven skills in building rapport, understanding customer needs, and driving engagement. Passionate about personalized service and contributing to business growth. Eager to apply my communication, problem-solving skills, and personable approach to help exceed revenue goals in a dynamic, customer-focused environment.
Overview
8
8
years of professional experience
Work History
Senior Onboarding Specialist
SpotHopper
Milwaukee, WI
12.2023 - Current
- Exceeded KPIs each quarter, enhancing product adoption and fostering long-term client success.
- Successfully upsold customers on premium features, including upsell packages with Google integration, texting packages, and virtual host features.
- Handled customer objections around feature usage, employing strategic communication to boost engagement with core tools and support client retention.
- Delivered timely responses that surpassed company standards for customer service.
- Maintained accurate records of all interactions with customers in CM system.
- Maintained composure and patience in the face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Monitored customer feedback to ensure satisfaction, resulting in a score of 99%. Ensuring all customers had a positive experience.
Server/Head Bartender
The Bier Garden
Germantown , WI
04.2018 - 05.2022
- Upsold menu enhancements, increasing average check size and improving guest experience.
- Upheld exceptional service standards in fast-paced, high-volume environments.
- Resolved customer complaints promptly to ensure satisfaction and loyalty.
- Trained new staff in customer service best practices, enhancing service quality.
- Supervised staff to ensure accurate and efficient task completion.
Marketing Intern
Fromm Family Foods Inc.
06.2021 - 09.2021
- Coordinated planning and execution of marketing events to enhance brand visibility.
- Created written, video, and image content for marketing channels to engage target audience.
- Developed strategic plans for launching new products or services into the market.
- Conducted customer surveys to gather actionable feedback on products and services.
- Scheduled social media postings to advertise products and generate site traffic.
- Maintained project timelines and ensured all tasks were completed on schedule.
Milwaukee Bucks Dancers
Milwaukee Bucks
08.2018 - 06.2019
- Coordinated client and sponsor promotions to strengthen partnerships and enhance event experiences.
- Introduced innovative ideas and solutions that improved team collaboration and event outcomes.
- Worked in team based environment to uphold quality and work together to achieve goals.
- Developed soft skills in patience and active listening while engaging with diverse fans.
- Proven ability to learn quickly and adapt to new situations.
Education
Bachelor of Arts - Major of Advertising, Minor of Marketing
Marquette University
Milwaukee, WI05-2022
High School Diploma -
Slinger High School
Slinger, WI01-2018
Skills
- Google Suite
- Microsoft Office
- HubSpot
- Slack
- GitHub
- Strong communicator
- Emotional Intelligence
- Coachable
- Self-motivated
- Adaptable
Accomplishments
- Earned Top Performing Onboarding Rep of Q1 of 2026 at SpotHopper
- Earned the Culture Champ award of Q1 2026 at SpotHopper
- 8x team competition winner including- Lowest churn, Highest Customer Health Points, KPIs, and more.
Timeline
Senior Onboarding Specialist
SpotHopper
12.2023 - Current
Marketing Intern
Fromm Family Foods Inc.
06.2021 - 09.2021
Milwaukee Bucks Dancers
Milwaukee Bucks
08.2018 - 06.2019
Server/Head Bartender
The Bier Garden
04.2018 - 05.2022
Bachelor of Arts - Major of Advertising, Minor of Marketing
Marquette University
High School Diploma -
Slinger High School