Brooke Preston
New York,NY
Summary
Solutions Specialist with three years of experience in SaaS implementation and customer onboarding. Co-led launch of first AI call center in industry, achieving adoption by over 350 clients and generating $378K in annual recurring revenue. Expertise in customer engagement, training delivery, and streamlining technical workflows to enhance retention and satisfaction. Proven skills in client management, cross-functional collaboration, and digital marketing strategies.
Overview
4
4
years of professional experience
Work History
Senior Onboarding Specialist
Cents
07.2024 - Current
- Led onboarding and implementation for over 1,000 operators, streamlining workflows, and accelerating product adoption across multiple SaaS solutions.
- Co-developed and launched the industry’s first AI call center for 350+ laundromats, generating over $378K in annual recurring revenue, and significantly reducing operator call volume.
- Implemented AI workflows end-to-end, including script design, configuration, testing, and post-launch optimization, to ensure high usability and performance.
- Built and optimized 300+ customer websites (SEO, metadata, accessibility, DNS, GTM), improving search visibility, conversions, and overall digital presence.
- Drove multi-product adoption through consultative cross-selling, expanding customer use of call center solutions, mobile apps, and marketing tools.
- Delivered product training and change management support, enabling customers to confidently use platform features, and reducing support escalations.
- Partnered with Product and Engineering teams to refine AI routing logic and influence feature enhancements based on customer insights.
Content Manager
Spokin Inc
01.2024 - 07.2024
- Created multi-channel content for a 40K+ audience, strengthening brand visibility and engagement.
- Led UX and content updates on the app to improve retention and user experience.
- Managed brand partnerships, increasing sponsored content revenue 17%.
Corps Member
Teach For America
New York, NY
11.2022 - 11.2023
- Trained students, faculty, and families in the Bronx on integrating and engaging with educational technology to improve classroom participation and remote learning effectiveness.
- Led a high-needs Pre-K classroom, using differentiated instruction and structured learning systems to drive academic readiness and engagement.
Digital Marketing Associate
Haven
Boulder, CO
09.2022 - 05.2023
- Increased online sales 23% in 6 months through targeted omnichannel campaigns.
- Managed digital channels reaching a 10.1K audience; analyzed performance data to guide marketing strategy.
Project Management & Marketing Intern
FARE
05.2022 - 08.2022
- Built partnerships with 200+ organizations, contributing to record 500+ attendance at the annual summit.
Education
B.A. - Leadership & Community Engagement, Sociology
University of Colorado Boulder
BoulderSkills
- AI Workflow Integration
- Solution Architecture
- Requirements Gathering
- Technical Troubleshooting
- Root-Cause Analysis
- Product Training & Consultative Cross-Selling
- Proficiencies: Retell AI, Twilio, Salesforce, GitHub, Canva, Jira, Google Suite, Gong, Duda, Figma
Timeline
Senior Onboarding Specialist
Cents
07.2024 - Current
Content Manager
Spokin Inc
01.2024 - 07.2024
Corps Member
Teach For America
11.2022 - 11.2023
Digital Marketing Associate
Haven
09.2022 - 05.2023
Project Management & Marketing Intern
FARE
05.2022 - 08.2022
B.A. - Leadership & Community Engagement, Sociology
University of Colorado Boulder