LISA GERONDALE
Fort Atkinson,WI
Summary
Highly accomplished and results driven Mortgage Loan Processor and Mortgage Loan Servicer with over 20 years of experience spanning high profile financial organizations. Offering professional expertise and diverse range of skills in solicitation, origination, underwriting, processing, servicing and administration of mortgage loan services. Diligent and detail-oriented, adept at gathering borrower information, verifying loan documents and reviewing file documentation to guide each loan from pre-approval to closing. Strong knowledge of underwriting guidelines and restrictions for both conforming and nonconforming mortgages. Collaborative communicator focused on building relationships and promoting synergies across business lines to resolve problems and enhance profitability.
Overview
7
7
years of professional experience
Work History
Mortgage Loan Servicing Specialist 3
Summit Credit Union
Cottage Grove, WI
04.2023 - 03.2026
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Enhanced customer satisfaction through timely resolution of loan servicing issues.
- Facilitated timely loan modification requests, collaborating with borrowers and internal teams to reach mutually beneficial solutions.
- Conducted thorough reviews of documents to maintain high quality and precision.
- Managed approximately 40 incoming calls daily along with emails from customers.
Mortgage Loan Processor
Fairway Lending
Brookfield, WI
03.2021 - 03.2023
- Reviewed and updated credit and loan files to determine the possibilities of granting loans after evaluating applicant’s financial position, credit, and property records.
- Effectively resolved mortgage application problems by working closely with customers, sales persons and underwriters.
- Obtained and managed verifications, assessments, title, and insurance documents.
- Set up and completed loan submission packages.
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Processed a pipeline of approximately 30-40 loans per month.
Mortgage Loan Processor/Mortgage Closer
Bank Of Milton
Milton, WI
11.2018 - 02.2021
- Reviewed and verified loan documents for accuracy and compliance with regulations.
- Coordinated closing schedules with clients, real estate agents, and title companies.
- Ensured timely funding of loans by managing disbursement processes efficiently.
- Conducted final audits of loan files to identify discrepancies before closing.
Education
Associate degree - Marketing with additional credits in Business Management
Madison Area Technical College
Madison, WI06-2010
Skills
- Loan Origination & Fair Lending
- Resolution of Escalated Client Issues
- Credit Analysis
- AI workflow integration
- Familiarity with diverse lending programs
- Mortgage & Underwriting Guidelines
- Front/Back-End Mortgage Processes
- Mortgage Loan Operations
- Detail-oriented analysis
- Fraud detection skills
- Payment processing
- Strong analytical skills
Timeline
Mortgage Loan Servicing Specialist 3
Summit Credit Union
04.2023 - 03.2026
Mortgage Loan Processor
Fairway Lending
03.2021 - 03.2023
Mortgage Loan Processor/Mortgage Closer
Bank Of Milton
11.2018 - 02.2021
Associate degree - Marketing with additional credits in Business Management
Madison Area Technical College