Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative
Shakia Welcome

Shakia Welcome

Mortgage Loan Processor/ Customer Service
Herndon,VA

Summary

Motivated loan servicing professional, with 3+ years of application processing experience and over 5 years of customer service experience. Responsible for managing loan applications, verifying financial information and ensuring compliance with lending rules and regulations while providing genuine customer support. I receive continuous positive member feedback and held the title as the fastest mortgage loan processor during my years at NWFCU. My goal is to deliver positive experiences through high-quality customer service.

Overview

8
8
years of professional experience
4
4
years of post-secondary education

Work History

Mortgage Loan Processor

Northwest Federal Credit Union
Herndon
02.2021 - 12.2023
  • Review mortgage loan applications to ensure applications meet all guidelines
  • Maintain clear communication with clients to ensure they remain informed of the status of their application
  • Request necessary documentation to meet application requirements
  • Meet specific deadlines to send out disclosures
  • Verify employment, run and review credit reports, members’ assets income and debt to determine eligibility
  • Order title, appraisal and flood reports
  • Review and clear title liens
  • Contact insurance companies to make necessary updates to client’s insurance policies
  • Train junior processing team
  • Lead team meetings to assist processing team with efficiency and member communication.

Remarketing Coordinator

Steward Financial Services (Temporary role with Contemporary Staffing Solutions)
Maple Shade
02.2020 - 06.2020
  • Entering consigned vehicle pick-up requests in company systems
  • Helping clients and vendors with their questions and concerns
  • Overseeing and maintaining company inventory flow
  • Making return damage decisions
  • Obtain required documents to process warranty, insurance and gap claims.

Mortgage Loan Processor

Freedom mortgage (Temporary role with Contemporary Staffing Solutions)
Mount Laurel
07.2019 - 01.2020
  • Member's main source of contact during application process
  • Request required documentation to process loan applications
  • Review Loan applications to ensure guidelines are met.

Fulfillment Associate

Amazon
Robbinsville
11.2017 - 04.2019
  • Accounting for items received
  • Ensure packages are correctly packed with visible labels before shipment
  • Monitored line associates’ performance and provide support
  • Attend to any label discrepancies and source correct codes.

Merchandise consulting associate

Sears
Manassas
11.2015 - 12.2016
  • Entered all prospect contact data and processing orders on a timely basis with accuracy including detailed notes
  • Provide excellent customer satisfaction via inbounds phone calls made to the company
  • Act as liaison between clients and vendors
  • Monitor billing and resolve billing issues
  • Contribute to a team effort to meet or exceed service, production and quality goals.

Education

High School Diploma -

Stonewall Jackson High School
Manassas, VA
09.2004 - 06.2008

Skills

Loan processingundefined

Timeline

Mortgage Loan Processor

Northwest Federal Credit Union
02.2021 - 12.2023

Remarketing Coordinator

Steward Financial Services (Temporary role with Contemporary Staffing Solutions)
02.2020 - 06.2020

Mortgage Loan Processor

Freedom mortgage (Temporary role with Contemporary Staffing Solutions)
07.2019 - 01.2020

Fulfillment Associate

Amazon
11.2017 - 04.2019

Merchandise consulting associate

Sears
11.2015 - 12.2016

High School Diploma -

Stonewall Jackson High School
09.2004 - 06.2008

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Shakia WelcomeMortgage Loan Processor/ Customer Service