Shakia Welcome
Mortgage Loan Processor/ Customer Service
Herndon,VA
Summary
Motivated loan servicing professional, with 3+ years of application processing experience and over 5 years of customer service experience. Responsible for managing loan applications, verifying financial information and ensuring compliance with lending rules and regulations while providing genuine customer support. I receive continuous positive member feedback and held the title as the fastest mortgage loan processor during my years at NWFCU. My goal is to deliver positive experiences through high-quality customer service.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Mortgage Loan Processor
Northwest Federal Credit Union
Herndon
02.2021 - 12.2023
- Review mortgage loan applications to ensure applications meet all guidelines
- Maintain clear communication with clients to ensure they remain informed of the status of their application
- Request necessary documentation to meet application requirements
- Meet specific deadlines to send out disclosures
- Verify employment, run and review credit reports, members’ assets income and debt to determine eligibility
- Order title, appraisal and flood reports
- Review and clear title liens
- Contact insurance companies to make necessary updates to client’s insurance policies
- Train junior processing team
- Lead team meetings to assist processing team with efficiency and member communication.
Remarketing Coordinator
Steward Financial Services (Temporary role with Contemporary Staffing Solutions)
Maple Shade
02.2020 - 06.2020
- Entering consigned vehicle pick-up requests in company systems
- Helping clients and vendors with their questions and concerns
- Overseeing and maintaining company inventory flow
- Making return damage decisions
- Obtain required documents to process warranty, insurance and gap claims.
Mortgage Loan Processor
Freedom mortgage (Temporary role with Contemporary Staffing Solutions)
Mount Laurel
07.2019 - 01.2020
- Member's main source of contact during application process
- Request required documentation to process loan applications
- Review Loan applications to ensure guidelines are met.
Fulfillment Associate
Amazon
Robbinsville
11.2017 - 04.2019
- Accounting for items received
- Ensure packages are correctly packed with visible labels before shipment
- Monitored line associates’ performance and provide support
- Attend to any label discrepancies and source correct codes.
Merchandise consulting associate
Sears
Manassas
11.2015 - 12.2016
- Entered all prospect contact data and processing orders on a timely basis with accuracy including detailed notes
- Provide excellent customer satisfaction via inbounds phone calls made to the company
- Act as liaison between clients and vendors
- Monitor billing and resolve billing issues
- Contribute to a team effort to meet or exceed service, production and quality goals.
Education
High School Diploma -
Stonewall Jackson High School
Manassas, VA 09.2004 - 06.2008
Skills
Loan processingCustomer serviceBankingPowerpointFront deskMicrosoft OfficeAccount managementFair Housing regulationsData entryCredit Analysis
Document Review
Appraisal review
Underwriting knowledge
Document Review
Loan origination software
Loan Closing Procedures
Regulatory Compliance
Customer Account Review
Multitasking Abilities
Lending Software Systems
Calculations Error Correction
Remarketing
Scheduling
Front desk
Information Verification
Pipeline Management
Title Examination
Timeline
Mortgage Loan Processor
Northwest Federal Credit Union
02.2021 - 12.2023
Remarketing Coordinator
Steward Financial Services (Temporary role with Contemporary Staffing Solutions)
02.2020 - 06.2020
Mortgage Loan Processor
Freedom mortgage (Temporary role with Contemporary Staffing Solutions)
07.2019 - 01.2020
Fulfillment Associate
Amazon
11.2017 - 04.2019
Merchandise consulting associate
Sears
11.2015 - 12.2016
High School Diploma -
Stonewall Jackson High School
09.2004 - 06.2008