Molloy McKay

• Boosted overall business performance by developing and implementing strategic growth plans.
• Enhanced client satisfaction through the analysis of key performance indicators and subsequent process improvements.
• Implemented innovative sales techniques, resulting in significant increases in new customer acquisition rates.
• Developed strong relationships with clients, leading to long-term partnerships and increased revenue.
• Conducted thorough market research to drive targeted sales strategies and achieve revenue goals.

• Created debt management plans, spending plans and budgets to assist clients in meeting financial goals.
• Examined clients' overall financial situation by reviewing income, assets, debts, expenses and credit reports.
• Monitored clients' accounts to determine changes to improve performance or accommodate life changes.
• Expanded customer base through community outreach and strategic business partnerships.

• Maintained high standards of customer service by building relationships with clients.
• Provided coverage option information to assist clients in protecting assets.
• Attended continuing education courses and workshops to gain additional insurance industry knowledge.
• Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation.
• Utilized targeted email campaigns and cold calling to increase revenue.

• Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
• Promoted financial products by maintaining excellent service offering knowledge.
• Worked closely with management to strategize sales techniques to increase branch production and customer service.
• Balanced cash drawers and vault accounts on daily basis with zero discrepancies.

• Managed day-to-day functions of promotion and marketing departments.
• Performed competitive analyses and adjusted sales and marketing strategies accordingly.
• Managed sales promotions and marketing strategies on major social media sites.
• Collaborated with sales staff to plan campaigns.

Expert in creating world-class customer service, or guest experience, while in store. Responsible for engaging and connection with guests, sharing top-quality product education, and speaking authentically about Lululemon's culture and community.

Expert in creating world-class customer service, or guest experience, while in stores. Responsible for engaging and connection with guests, sharing top-quality product education, and speaking authentically about Lululemon's culture and community.

• Knowledgeable and dedicated customer service professional with extensive experience in customer service industry.
• Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients.
• Motivated to maintain customer satisfaction and contribute to company success.
• Solved customer challenges by offering relevant products and services.

Serves patrons with food and beverages in a positive and friendly manner. Provides information to help food and beverage selections. Presents ordered choices in a prompt and efficient manner. Maintains dining ambiance with an enthusiastic attitude.