Summary
Overview
Work History
Education
Skills
Certificationsandskills
Timeline
Generic

Molly Abbas

Lennox,SD

Summary

Dynamic individual with hands-on experience in cross functional groups such as Customer Service, Shipping, and Purchasing with a talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Overview

11
11
years of professional experience

Work History

Buyer

AmesburyTruth
10.2023 - Current
  • Computed and created purchase orders to monitor stock levels, verify purchase requisitions and expedite customer orders.
  • Coordinated with logistics teams to resolve any shipping delays or discrepancies while minimizing impact on operations.
  • Ensured timely delivery of products by closely monitoring vendor performance and addressing any issues promptly.
  • Collaborated with internal departments to better understand needs and determine purchasing requirements.
  • Resolved procurement challenges, leveraging strong problem-solving skills
  • Analyzed sales and inventory data to determine purchasing needs and reorder points.
  • Collaborated with sales team to identify and fulfill customer needs.

Customer Service Representative

AmesburyTruth
03.2021 - 10.2023
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Coordinated with logistics department to expedite shipping for urgent customer orders.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Delivered prompt service to prioritize customer needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Sought ways to improve processes and services provided.
  • SAP Trainer

Transition Analyst/Customer Support Team Lead

AmesburyTruth
10.2017 - 03.2021
  • Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
  • Increased efficiency by streamlining data analysis processes and implementing automation tools.
  • Successfully managed multiple transition projects simultaneously, prioritizing tasks and maintaining deadlines.
  • Improved delivery times by closely monitoring and prioritizing urgent orders.
  • Boosted customer satisfaction by resolving issues promptly and providing regular updates on order status.
  • Collaborated with management to assess staff development needs and created customized training materials accordingly.
  • Prepared spreadsheets using formulas, V-lookup and other intermediate and advanced Microsoft Excel skills.
  • Improved overall team efficiency through effective communication and collaboration techniques.
  • Assisted in developing the Transition Process

Customer Service Representative

AmesburyTruth
03.2016 - 10.2017
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Coordinated with logistics department to expedite shipping for urgent customer orders.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Delivered prompt service to prioritize customer needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Sought ways to improve processes and services provided.

Package Handler Trainer

UPS
06.2013 - 10.2017
  • Established performance benchmarks based on company standards, monitoring employee progress towards meeting these goals consistently.
  • Facilitated hands-on training sessions to ensure all package handlers understood proper techniques and equipment usage.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.

Service Assembler/Team Trainer

Daktronics
10.2015 - 03.2016
  • Completed durable assemblies and subassemblies with hand and power tools.
  • Contributed to positive work environment by offering assistance when needed and maintaining open communication with colleagues.
  • Maintained high-quality standards with thorough inspections of assembled parts.
  • Increased production efficiency by assembling components quickly and accurately.

Education

Cardiac Ultrasound -

Southeast Technical Institute
Sioux Falls, SD

Early Childhood Education -

Dakota State University
Sioux Falls, SD

Skills

  • Multi-tasking strength
  • Verbal and written communication
  • Customer Service
  • Inventory Monitoring
  • Resourcefulness
  • Procurement procedures
  • Problem-solving skills
  • Advanced Microsoft Excel
  • Data gathering and organization
  • Detail Oriented
  • Data Validation and reporting
  • Committed to continuous improvement

Certificationsandskills

  • Effective Problem-Solving
  • Strong verbal and written communication
  • Embraces Teamwork
  • Strong organization skills.
  • The ability to prioritize and complete multiple tasks at a time
  • Detail Oriented
  • Subject Matter Expert (SME) for the SAP implementation

Timeline

Buyer

AmesburyTruth
10.2023 - Current

Customer Service Representative

AmesburyTruth
03.2021 - 10.2023

Transition Analyst/Customer Support Team Lead

AmesburyTruth
10.2017 - 03.2021

Customer Service Representative

AmesburyTruth
03.2016 - 10.2017

Service Assembler/Team Trainer

Daktronics
10.2015 - 03.2016

Package Handler Trainer

UPS
06.2013 - 10.2017

Cardiac Ultrasound -

Southeast Technical Institute

Early Childhood Education -

Dakota State University

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Molly Abbas