Molly Adams
Biddeford,ME
Summary
Dedicated customer service and administrative expert with strong data entry capabilities and financial reconciliation experience. Skilled in optimizing processes for order fulfillment and troubleshooting billing issues, enhancing operational efficiency. Committed to delivering high-quality service and maintaining compliance with regulations.
Overview
10
10
years of professional experience
Work History
Technologist Assistant
Rays Radiology
Scarborough, USA
06.2023 - 09.2024
- Started at Technologist Assistant, moved to Front Desk Associate
- Answer customer calls, fulfilling medical records requests, Check in paperwork and data entry, Taking payment and using proper HIPPA procedures.
- Adapted to new resources and new duties
- Adapted to schedule changes and covering shifts
TEMP Customer Service Representative
Envirologix Laboratories
Portland, USA
09.2022 - 10.2022
- Answer customer calls, ordering lab test kits, looking for information on lab services.
- Tracking orders to completion
- Troubleshooting problems with orders, and invoicing issues.
Customer Service Representative
Martin’s Point Healthcare
Portland, USA
12.2021 - 08.2022
- Responsible for Data Entry through information verification from paper sources and phone interactions with members
- Working as a direct hire to Martin’s Point in the Member Services Generations Advantage Plan and the Medicare Line of Business
- Responsible for taking payments on the phone, answering questions about coverage and troubleshooting claims/billing issues, providing resources and options for members to receive help with their bills.
TEMP Billing and Insurance Reimbursements Representative
Nordx Laboratories
Scarborough, USA
02.2021 - 12.2021
- Responsible for Data Entry through information verification from paper sources and phone interactions
- Working through ProSearch and fulfilling a temporary vacancy in the Billing and Reimbursements Department
- Responsible for taking payments on the phone, answering questions and troubleshooting medical claims by correcting information or ICD-10 code issues
Temporary Customer Service Representative
Maine Turnpike Authority
Portland, USA
10.2020 - 01.2021
- Responsible for Data Entry through information verification from paper sources and phone interactions
- Working through Rock Coast Personnel and fulfilling a temporary vacancy in the Customer Service Department
- Responsible for taking payments on the phone, answering questions and troubleshooting device for use of the EZ Pass system
Customer Service Representative
Sea Bags LLC
Portland, USA
08.2019 - 10.2020
- Answer customer calls, ordering merchandise over the phone
- Troubleshooting orders through fulfilment and shipment, tracking missing packages
- Tracking orders Responsible for Customization, billing issues, with the power to adjust charges
- Troubleshooting rewards point program.
Recruitment Specialist
Girl Scouts of Maine
South Portland, USA
10.2017 - 08.2019
- Scheduling, planning, marketing events, as well as representing Girl Scouts across territory in Maine to promote membership for girls and adults.
- Maintaining reporting, tracking and processes of lead generation and membership conversion
- Achieved over 100% of my goals for girl and adult membership
- Cash Room Clerk - Part-time
Secretarial Part-time
Town of Old Orchard Beach
Old Orchard Beach, USA
08.2014 - 06.2015
- Data Entry, Meeting Note taking and transcription
- Responsible for filing, Scanning archives, Reconciling accounts for escrow and lines of credit between the town and subdivision developers
- Other admin duties as needed.
Education
Associate of Applied Arts - Fashion Design, Applied Arts
Fashion Institute of Design and Merchandising
Los Angeles, CA01.2000
Skills
- Microsoft Office Suite
- Data entry and management
- Customer service excellence
- Records management and compliance
- Data quality assurance
- WordPress development
- Financial reconciliation
- Adobe Creative Suite
Timeline
Technologist Assistant
Rays Radiology
06.2023 - 09.2024
TEMP Customer Service Representative
Envirologix Laboratories
09.2022 - 10.2022
Customer Service Representative
Martin’s Point Healthcare
12.2021 - 08.2022
TEMP Billing and Insurance Reimbursements Representative
Nordx Laboratories
02.2021 - 12.2021
Temporary Customer Service Representative
Maine Turnpike Authority
10.2020 - 01.2021
Customer Service Representative
Sea Bags LLC
08.2019 - 10.2020
Recruitment Specialist
Girl Scouts of Maine
10.2017 - 08.2019
Secretarial Part-time
Town of Old Orchard Beach
08.2014 - 06.2015
Associate of Applied Arts - Fashion Design, Applied Arts
Fashion Institute of Design and Merchandising