Molly Akins
N/A
Millington,TN
Summary
Friendly Receptionist with 1-2-years background in Front Office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Committed and hardworking Front zend Cashier with 1-2 years of experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service.
Overview
4
4
years of post-secondary education
3
3
years of professional experience
Work History
Front End Receptionist
Home Bound Health Care
Memphis, TN
03.1998 - 05.2000
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Collected, sorted, distributed and sent mail and packages.
- Aggregated and prepared documentation and reports for office meetings, distribution and filing.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Assisted in administrative duties for office team, including making phone calls, copies and schedules.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
- Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking.
- Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
Font End Cashier
Walmart
Millington, TN
04.2004 - 04.2005
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Answered questions about store policies and concerns to support positive customer experiences.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Checked prices for customers and processed items sold by scanning barcodes.
- Assisted customers by answering questions and fulfilling requests.
- Operated cash register to record all transactions accurately and efficiently.
Education
Diploma - Medical Assistant
Concorde Career College
Memphis, TN 10.2012 - 05.2013
High School Diploma -
Millington High School
Millington, TN 08.1996 - 05.2000
Skills
Point-of-sale system operation
Customer assistance
Cleaning and sanitizing
Inventory management
Customer/Client relations
Professional demeanor
Customer and client relations
Documentation and reporting
Sorting and labeling
Organization skills
Administrative support
Performance improvement
Mail handling
Multi-line Telephone Systems
Verbal and written communication
Telephone etiquette
Timeline
Diploma - Medical Assistant
Concorde Career College
10.2012 - 05.2013
Font End Cashier
Walmart
04.2004 - 04.2005
Front End Receptionist
Home Bound Health Care
03.1998 - 05.2000
High School Diploma -
Millington High School
08.1996 - 05.2000