Molly Beltran
The GEO Group, Inc.
Bakersfield,CA
1
Certification
8
years of professional experience
Reliable and hardworking professional with extensive experience in customer service, administrative support, and high-volume mail processing. Proven track record of managing strict security protocols, utilizing specialized facility and automotive software, and delivering exceptional client care. Strong communicator and multitasker committed to maintaining organization and contributing positively to team goals.
Work History
Mailroom Clerk
2 Years 6 Months- Processed incoming and outgoing mail, monitoring all packages using Excel and facility software while adhering to security protocols.
- Screened mail for contraband and coordinated secure distribution with facility staff.
Call Center Representative
2 Years 5 Months- Managed high-volume inbound calls to schedule service appointments and assist with customer inquiries using Xtime/Cox Automotive software.
- Handled appointment follow-ups and recall notifications to support customer safety and satisfaction.
Caregiver
1 Year 10 Months- Provided compassionate in-home care, assisting elderly clients with daily living activities, personal hygiene, and mobility support.
Prepared meals, managed household tasks, provided transportation, and maintained accurate care logs.
Caregiver
3 Years 5 Months- Delivered hands-on care and daily living assistance for up to four seniors and individuals with disabilities simultaneously.
- Monitored client health, provided medication reminders, and coordinated closely with supervisors and healthcare professionals.
Education
Associate of Arts - Psychology
In Progress
High School Diploma
Skills
Customer Service & Phone Etiquette
Administrative Support & Data Entry
Microsoft Office & Excel
Xtime/Cox Automotive & Ignite Software
Organization
Time Management & Problem Solving
Certification
CPR & First aid
Timeline
Mailroom Clerk
The GEO Group, Inc.
02.2024 - CurrentRead More
Call Center Representative
Bill Wright Toyota
09.2021 - 02.2024Read More
Caregiver
In Home Support Services (IHSS)
02.2021 - 12.2022Read More
Caregiver
Agape In Home Care
04.2018 - 09.2021Read More
Bakersfield College
Associate of Arts from Psychology
Read More
Shafter High School
High School Diploma
Read More