Naimah Reynolds

My duties typically included:

1. Sorting and Distributing Mail: Sorting letters, packages, and other shipments based on their destination or department, and ensuring that mail reaches the correct recipient.

2. Receiving Shipments: Accepting packages and deliveries, checking them for accuracy, and handling them according to company procedures.

3. Processing Outgoing Mail: Preparing outgoing mail, including labeling, stamping, and ensuring it is sent via the correct delivery service.

4. Managing Inventory: Keeping track of mailroom supplies, such as envelopes, stamps, and shipping materials, and replenishing as needed.

5. Maintaining Records: Recording and tracking deliveries, ensuring all incoming and outgoing items are properly logged.

6. Handling Special Deliveries: Managing urgent or special delivery items, like certified mail or courier services. In addition to these core duties, My responsibilities were to also assist with office organization, file management, or other administrative tasks depending on the needs of the company.

My duties typically included :

1. Customer Assistance: Helping customers locate furniture, providing product information, and answering any questions about the features, quality, or pricing of items. I also assisted in offering design advice or suggestions based on customer needs.

2. Inventory Management: Keeping track of stock levels, ensuring the showroom or warehouse is properly stocked with furniture, and notifying management when new shipments arrive or when inventory needs

to be reordered.

3. Product Display and Setup: Organizing and arranging furniture in the showroom or store to create attractive displays that highlight key products or promotions. I also assisted in assembling or arranging

furniture for display.

4. Sales Support: Supporting the sales team by helping with customer transactions, processing sales orders, or preparing paperwork. This included entering customer orders into the system, calculating totals, and offering additional products or accessories.

5. Shipping and Receiving: Managing the receiving of new furniture shipments, checking for damages or discrepancies, and assisting with unloading and storing furniture in the warehouse. I also helped coordinate the delivery of purchased furniture to customers.

6. Customer Service and Follow-up: Addressing customer concerns, coordinating returns or exchanges, and following up on orders to ensure customer satisfaction.

7. Cleaning and Maintenance: Ensuring the store or warehouse is clean and well-maintained, including dusting or cleaning furniture items and organizing the showroom floor.

I originally started in their receptionist position. I later started to work on the field . My main duties included:

1. Prepared conference rooms prior to meetings by arranging furniture layout, setting up audio-visual equipment and ensuring refreshments are available if required.

2. Assisted with preparing reports, presentations and other documents as requested by management staff.

3. Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.

4. Generated monthly reports summarizing sales activities, customer feedback surveys and other relevant data.

5. Performed data entry into computer systems to maintain accurate records of customer information.

6. Prospecting and Lead Generation: Identifying potential customers through various methods, such as canvassing neighborhoods, using lists, or leveraging referrals.

7. Sales Presentations: Visiting homes or businesses and delivering persuasive sales pitches to explain the benefits and features of the product or service I was selling.

8. Handling Objections: Addressing questions or concerns from potential customers and overcoming objections in a way that encourages a sale.

9. Closing Sales: Finalizing transactions by convincing prospects to make a purchase, sometimes negotiating terms, pricing, or offers.

10. Providing Information: Offering product details, brochures, or demonstrations, and ensuring customers understand how the product or service meets their needs.

11. Managing Customer Relationships: Building rapport with potential customers, answering follow-up questions, and maintaining a professional image.

12. Recording Sales and Feedback: Keeping track of sales made, maintaining records of customer interactions, and providing feedback or reports to supervisors or management.

13. Targeting Sales Goals: Meeting or exceeding specific sales targets or quotas set by the company, and working to improve personal performance.

14. Maintaining relationships with your team: I had a team of 12 people and was also up for my LLC. I had to maintain relationships with different personalities. I also had to make sure that all of my team was onthe same page with each other to make sure we reached our weekly goals

My duties typically included:

1. Customer Service, Greeting customers, answering their questions, providing product recommendations, and assisting with finding items in the store

2. Product Knowledge: Staying knowledgeable about the store's products, current sales, and promotions to provide accurate information and enhance the customer shopping experience.

3. Register Operations: Operating cash registers, processing sales transactions, handling returns or exchanges, and managing payments (credit/debit cards, gift cards, etc.).

4. Loss Prevention: Being vigilant about store security, helping to prevent theft, and reporting suspicious activity to management when necessary.

5. Maintaining Cleanliness: Keeping the sales floor, fitting rooms, and stock areas clean and organized, ensuring a pleasant shopping environment for customers.

5. Team Collaboration: Working closely with other associates and supervisors to ensure smooth store operations, assisting with inventory management, and participating in store meetings or training sessions.

6. Amazon: We did amazon returns in store. They would give us their packages, we would label and scan them, and put them in the truck. Where we would then schedule for amazon to pick them up.

7. Store Satisfaction: Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.