Molly-Beth Maggard
State Farm
Lake Wales,FL
7
years of professional experience
Detail-oriented professional with a B.S. in Criminology from Florida State University. Experienced in investigations, insurance, and customer service. Skilled in case management, interviewing, documentation, and analytical problem solving. Proven track record of delivering accurate, timely results in fast-paced, client-focused environments.
Work History
Insurance Sales Associate
10 Months- Generate 40-60 insurance quotes per week for auto, home, renters, and business insurance policies.
- Manage 50+ inbound and outbound calls daily, providing policy information, answering questions, and managing payments.
- Consistently meet or exceed monthly sales goals through proactive lead follow-up and referral generation.
- Maintain accurate client records and documented customer interactions using agency CRM systems.
- Build long-term client relationships through consultative selling, personalized service, and consistent communication.
- Collaborate with agency team members to support office sales goals and deliver exceptional customer service.
Adult Protective Investigator
3 Months- Managed a caseload of 20-35 active investigations involving allegations of abuse, neglect, and exploitation of vulnerable adults.
- Conducted 5-10 field investigations per week, interviewing victims, caregivers, family members, perpetrators, and collateral contacts.
- Prepared detailed investigation reports and maintained 100% accurate documentation in accordance with Florida statutes, agency policies, and court requirements.
- Coordinated with 10+ multidisciplinary partners, including law enforcement, hospitals, healthcare providers, social service agencies, and legal professionals to ensure clients safety.
- Reviewed medical, financial, and legal records to identity evidence of abuse, neglect, self-neglect, or exploitation.
Customer Service Staff
6 Years 1 Month- Delivered exceptional customer service by greeting shoppers and addressing inquiries and concerns promptly.
- Processed transactions accurately using point-of-sale systems, including sales, returns, and exchanges.
- Issued money orders, process lottery sales, and complete Western Union money transfers and pickups with accuracy and adherence to financial compliance protocols.
- Managed front service clerks and cashiers to complete front-end responsibilities such as bagging groceries, assisting with carryout, and maintaining a clean, welcoming environment.
- Handled phone inquiries and coordinate with various departments to provide detailed, accurate information to customers.
Education
Bachelor of Science - Criminology
- Bailey Family Foundation Scholarship Recipient
- Bright Future's Florida Academic Scholarship Recipient
- Member of Lambda Alpha Epsilon, 2023-2025
Skills
Microsoft Office Suite (Excel
Word
Outlook
etc.)
Records Interpretation
Insurance Principles
Investigative Research
Prioritization & Multitasking
Written/Verbal Communication
Timeline
Insurance Sales Associate
State Farm
10.2025 - CurrentRead More
Adult Protective Investigator
Department Of Children and Families, State of Florida
07.2025 - 10.2025Read More
Customer Service Staff
Publix Super Markets Inc.
08.2019 - 09.2025Read More
Florida State University
Bachelor of Science from Criminology
Read More