MOLLY CLARK

• Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
• Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
• Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.

• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
• Drove business growth while leading operations, strategic vision, and long-range planning.
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Implemented operational strategies and effectively built customer and employee loyalty.

• Create world-class customer experience by providing passionate customer service and selling through customer engagement, specifically (but not limited to) Apparel Departments
• Promote company programs including warranty sales, Scorecard (loyalty program), private-label credit cards, and other seasonal promotions
• Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.

• Recruit, interview and hire new staff
• Manage training, evaluation, and daily supervision of staff
• Assist General Manager with maintaining profits, lowering food costs, and controlling labor metrics
• Facilitated communication across shifts for production and administrative needs

• Assist Food Operations Manager with maintaining profits, lowering food costs, and controlling labor metrics
• Organize summer camp meal schedules and act as liaison for camps, dining halls, and billing

Assistant Manager

• Recruit, interview and hire new staff
• Manage Scheduling, training, evaluation, and daily supervision of staff
• Facilitate communication across shifts for production and administrative needs of 24-hour operation
• Organize meal schedules of summer camp patrons at dining locations around campus

Baker 1

• Provide exceptional service to patrons daily
• Crafted desserts for special events
• Supervised crew of students, monitoring, operating, and stocking stations
• Proficient in running, opening and closing multiple food and beverage stations

Student Culinary

• Prepared desserts, plated and garnished for service
• Supervised night crew of students
• Ensured compliance with all health code and food safety practices
• Supervised one weekend rotation out of three
• Organized and managed bakeshop during special events