Molly Dunagan
Dacula,GA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
I’ve worked in retail for many years starting in customer service and worked my way up to team lead.
I’m goal oriented and very detail focused. I enjoy learning new skills and am open to change.
Overview
12
12
years of professional experience
Work History
Asset Protection Team Leader
Walmart
Buford, Georgia
09.2025 - Current
- Led team in implementing loss prevention strategies across store operations.
- Trained associates on safety protocols and theft deterrent practices.
- Monitored surveillance systems to identify suspicious activities and prevent theft.
- Developed training materials to enhance team knowledge of asset protection policies.
- Coordinated with management to ensure compliance with corporate asset protection standards.
- Monitored store operations for compliance with safety, security, and loss prevention regulations.
- Responded quickly to customer inquiries related to asset protection issues.
- Participated in regular meetings with management personnel in order to discuss current initiatives and challenges.
- Implemented customer and associate safety protocol to promote asset security.
- Safety and security inspections
- Maintain inventory and receiving areas
- Processed product recalls to ensure customer safety and compliance.
Claims and Receiving Associate
Walmart
Buford, Georgia
11.2015 - 09.2025
- Maintained high levels of alertness throughout shifts.
- Provided friendly and professional assistance to employees, visitors and customers.
- Worked in receiving with vendors and suppliers.
- Investigated associate and customer accidents
- Received merchandise through suppliers such as DSD vendors, FedEx, and UPS
- Processed recalls
- Maintained inventory
- Received and inspected incoming merchandise for quality and accuracy.
- Organized and maintained stock areas for efficient product retrieval.
- Utilized handheld scanners to track inventory movements accurately.
- Reported discrepancies or damages to management promptly for resolution.
- Maintained a clean and safe work environment in compliance with standards.
- Received incoming shipments and verified contents against purchase orders, packing slips and invoices.
- Unloaded trucks manually or using a hand truck or dolly when necessary.
- Sorted and labeled items according to size, type, style, color or product code.
- Organized backroom storage areas by item type in order to maximize space utilization.
- Stocked shelves with newly arrived inventory and removed outdated items.
- Inspected goods for damages or defects, reported issues to supervisor and resolved discrepancies with suppliers.
- Verified accuracy of shipping documents such as bills of lading, packing lists and invoices.
- Maintained records of all incoming products, including quantity received and location in warehouse.
- Operated material handling equipment to move pallets of merchandise from receiving area to storage locations.
- Ensured compliance with safety regulations while working in the receiving area.
- Processed returns from customers ensuring that any refunds were properly credited back to their accounts.
- Investigated inventory discrepancies to maintain recordkeeping validity.
- Contacted transport companies and suppliers to expedite, trace, or return shipments.
- Processed damaged product for reclamations and donated materials to local organizations
Customer Service Cashier
Walmart
Buford, Georgia
08.2014 - 11.2015
- Operated cash registers to process payments for goods and services.
- Processed customer transactions efficiently using point-of-sale systems.
- Collected credit card and cash payments to complete transactions for customer orders.
- Maintained accurate cash drawer balance throughout shifts.
- Balanced cash drawers at the end of each shift.
- Handled returns and exchanges according to store policies.
- Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
- Resolved customer complaints promptly to enhance satisfaction levels.
- Resolved customer complaints in a professional manner.
- Assisted customers with product inquiries and provided recommendations.
- Greeted customers and provided friendly customer service.
- Assisted customers with locating merchandise within the store.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Collaborated with team members to ensure smooth store operations.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Trained new cashiers on register procedures and customer service standards.
- Stocked merchandise and ensured displays were neat and organized.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Processed credit card, EBT, and gift certificate payments in electronic computer systems.
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds, and account deferrals.
- Verified that all coupons were valid prior to processing them into the system.
- Complied with all health and safety regulations while performing job duties.
- Provided information on company policies, warranties, guarantees, financing options and other related matters.
Education
McEachern High School
Powder Springs, GASkills
- Loss prevention
- Surveillance monitoring
- CCTV monitoring
- Safety protocol implementation
- Compliance standards
- Regulatory compliance
- Inventory management
- Incident reporting
- Investigation support
- Vendor coordination
- Performance evaluations
- Effective communication
- Written communication
- Customer assistance
- Customer service
- Team leadership
- Problem solving
- Critical thinking
- Attention to detail
- Time management abilities
- Multitasking
- Goal setting
- Professional ethics
- Microsoft Office proficiency
- Keyboard typing skills
- Bookkeeping
- Safety compliance
- Problem-solving aptitude
- Customer service
Timeline
Asset Protection Team Leader
Walmart
09.2025 - Current
Claims and Receiving Associate
Walmart
11.2015 - 09.2025
Customer Service Cashier
Walmart
08.2014 - 11.2015
McEachern High School