Molly Fox
Bedford,IN
Summary
Well-qualified Customer Service Representative with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
16
16
years of professional experience
Work History
Bakery Production Worker
Walmart
Bedford, IN
05.2021 - Current
- Have improved the bread process and built a consistent product presentation, in turn building our customer base and sales by 25%. Have been able to bring in new customers through recommendations and knowledge of the products.
- Monitored product quality and consistency, ensuring compliance with safety and health regulations.
- Assisted in training new team members on production processes and equipment usage.
- Utilized excellent customer service to at the counter customers as well as phone orders. Am able to take customers wishes and directions and put them in a computer system to bring their special moment orders to life.
Pharmacy Technician Trainee
Walmart
Bedford, IN
01.2021 - 05.2021
- Assisted pharmacists in filling prescriptions accurately and efficiently.
- Maintained inventory levels by restocking medication and supplies regularly.
- Processed prescription orders using pharmacy management software to ensure accuracy.
- Educated customers on medication usage and potential side effects effectively. Often assisting 50+ patients daily.
- Handled confidential patient information with discretion, upholding strict HIPAA regulations at all times during tenure as a Pharmacy Technician Trainee.
HR Assistant
Walmart
Bedford, IN
10.2020 - 01.2021
- Assisted in onboarding new hires, ensuring compliance with company policies and procedures.
- Supported performance management initiatives by organizing training sessions and employee evaluations.
- Answered and redirected incoming phone calls for office.
- Delivered friendly assistance with new hires throughout interviewing and hiring process. Built good relationships with a 50% retention rate over a 2 year process, with 10% still employed currently.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Set up orientations and initial training for new employees.
Department Manager
Walmart
Bedford, IN
07.2014 - 10.2020
- Led daily operations to optimize workflow efficiency and enhance team productivity.
- Managed inventory control processes, ensuring accurate stock levels and timely replenishment. Took department from levels of up to 40% out of stocks, to less than 5% out of stocks in a timely fashion.
- Developed training programs for staff, improving onboarding and performance consistency.
- Implemented strategic initiatives to reduce operational costs while maintaining service quality.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Led a team of professionals to consistently achieve or exceed performance targets.
- Developed strong relationships with suppliers, securing better deals and ensuring timely deliveries.
Extern
Brazil Family Medicine
Brazil, IN
04.2011 - 06.2011
- Assisted healthcare providers in patient intake and documentation processes.
- Assisted nursing team with answering phones and updating medical charts. Worked with different providers, rooming 10+ patients a day alongside the guidance of the staff.
- Developed strong interpersonal and communication skills by collaborating with all types of personalities in various situations.
- Coordinated scheduling for patient appointments and follow-ups efficiently.
Extern
MedLab of Terre Haute
Terre Haute, IN
10.2010 - 12.2010
- Supported management of electronic health records system to ensure accuracy.
- Learned and implemented data entry records, often 100+ explanation of benefits a day.
Education
BBA - Business Administration/Healthcare Administration
Southern New Hampshire University
Hooksett, NH06-2027
A.A.S. - Medical Reimbursement Technology
Harrison College
Terre Haute, IN06-2011
A.A.S. - Medical Assisting
Harrison College
Terre Haute, IN01-2011
Skills
- Office administration
- Employee relations
- Maintaining files
- Team player
- Communication management
- Administrative skills
- Problem-solving skills
- Inventory organization
- Effective communication skills
- Patient confidentiality
- HIPAA
- Outstanding interpersonal skills
Timeline
Bakery Production Worker
Walmart
05.2021 - Current
Pharmacy Technician Trainee
Walmart
01.2021 - 05.2021
HR Assistant
Walmart
10.2020 - 01.2021
Department Manager
Walmart
07.2014 - 10.2020
Extern
Brazil Family Medicine
04.2011 - 06.2011
Extern
MedLab of Terre Haute
10.2010 - 12.2010
BBA - Business Administration/Healthcare Administration
Southern New Hampshire University
A.A.S. - Medical Reimbursement Technology
Harrison College
A.A.S. - Medical Assisting
Harrison College